Newtek BankReviews of newtekbank.com

Ja’Kira assisted me today in re my CD. She was professional, efficient, competent, very pleasant to speak with and resolved my issue. She is a credit to Newtek. Best regards Jim

Mark S . resolved my online deposit problem . Courteous and professional . Excellent customer service .

One Star Review: I was willing to at least give two stars based off potentials of the company but I haven't even started & already dealing with complications. To what seemingly looks like a great place to bank, I just wanted a bit more information. I had already waitlisted myself but since this is something I'd like to open sooner rather than later, I figured I'd ask follow up questions & it wouldn't hurt. I was connected with Destiny. Answers received were cold & sharp, not exactly customer service. I was asking follow up questions in regards to the process and/or time frame expectations, but was rushed by a very copy & paste "anything else I can assist you with?" right before I was kicked out of the conversation mid type (which I know you see chat bubbles). Extremely disappointing. Updated: 1/28/26 I thought it best to show my original reaction compared to the one I have to say today. They almost immediately reached out after my post which was fantastic and I feel is a rarity nowadays. Joanna had contacted me after my initial review & what a breath of fresh air that she was! She apologized time & time again for my first interaction, continued with a great attitude as she very clearly answered my questions & informed me as to what I can expect in the future. The only thing that is keeping me from giving 5 stars is the fact that I'm not banking with them already! I'm super happy with the turn around & I hope to be banking with them soon (:

If I could give it a zero I would. I made one single transfer to this new savings account I opened with Newtek bank and have been unable to login to my account and access my money ever since. It’s been a couple months of me going back and forth with customer service trying to get my money. Don’t bank here!

The bank appears not to honor its obligations anymore. I am unable to return the balance from my CD account that matured on January 15. The bank doesn't process my money withdrawal request. Their customer support rarely responds to my messages, and I am unable to reach out to them over the phone. I highly recommend avoiding them at all costs. Complaints have been filed with CFPB and OCC.

Representative was nice and answered all my questions. Gave me step by step instructions and provided useful tips.

I've had to call in twice for assistance with my online savings account, and Mark S. helped me both times and exemplified the kind, patient, knowledgeable, professionalism one would expect but rarely receive these days. He was great, and I really appreciated his help. I wish most banks and businesses had the same level of customer service. My only complaint about this bank is the pathetically slow ACH speed for funds transfers, and the limits per transfer should be higher; otherwise, I am extremely satisfied with Newtek Bank and their industry leading savings rate!

I've had several online banking accounts. Newtek surpass them all by flying colors. First their customer service they know what they're talking about. I have been extremely satisfied. Like most things there's a ways of fee for a wire transfer not with newtek it's just another perk becoming a member. They offer the highest high yield interest rates and some of the best CD rates. Number one you won't beat their customer service they have always called me when I left a message. Highly recommended.