NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Michael Z.
NewSmile's customer service is amazing, very patient and detail oriented. Mish helped me through to get a new set of trays timely. Appreciated their customer first processing and efficiency.
Response from NewSmileDec 11, 2024
Your 5-star rating has made our team's day, Michael! We strive to make each interaction special, and your feedback motivates us to keep raising the bar.
Jada C.
Shaira was very helpful.
Response from NewSmileDec 11, 2024
Hi Jada, we are delighted to hear that you had a great experience with our Impression team. Cheers to many more smiles together!
Stephanie S.
Super easy to communicate with and get set up with aligners. I have had zero issues with the whole process.
Response from NewSmileDec 11, 2024
Thank you for your positive feedback, Stephanie! We're dedicated to making every customer's experience exceptional, and we're delighted to know we hit the mark for you
Heather
I am 100% positive that I ordered night aligners because wearing day aligners for 22 hours a day is simply not an option for me. 2 months in, and a find out I have day aligners and I can’t get a straight answer as to whether wearing those at night for a longer period of time will work to straighten my teeth. You really do get what you pay for – Definitely do not recommend.
Response from NewSmileNov 26, 2024
Thank you for bringing this to our attention, Heather. We set a high standard for customer care, and are truly sorry to hear that it was not met in your last interaction with our business. Please contact us at [email protected] for further assistance.
Deanna Y.
I placed an order and paid for retainers, sent my impressions back -and now they have not answered any emails. It’s been 3 weeks since I sent back my impressions. Paid for my retainers 5 weeks ago *****EDITED: I did email that email- and no response!
Response from NewSmileNov 26, 2024
Thank you for reaching out, Deanna. We’d love to look into your concerns and help in any way possible. Please email us at [email protected] for further assistance.
Chamaiphon
Take time for sending too long Didn’t get any stuff yet
Response from NewSmileNov 26, 2024
We’re concerned to hear about your experience, and would love to help in any way we can, Chamaiphon. Please email us at [email protected] and our team will gladly assist you.
Dubek K.
This company is a complete scam. I sent photos of my teeth and explained that I have an upper front implant, yet they replied that I was a "perfect candidate" for NewSmile aligners. I placed my order on January 13th, and they sent me impression trays that were too small. After requesting larger ones, the replacements were still too small. Eventually, they asked me to send a scan of my teeth. Before doing that, I consulted with an orthodontist, who informed me that aligners wouldn’t work for my upper teeth due to the risk of damaging my implant. I requested a refund on May 7th, which was well within their five-month cancellation period. However, their refund team didn't respond until July 9th, and after another three months, they declined my refund request, claiming I had missed the "five-month cancellation period." This is absurd! Avoid this company at all costs!
Response from NewSmileNov 26, 2024
Thank you for sharing your experience with us, Dubek. We sincerely apologize for any confusion and inconvenience you encountered during the process. Your feedback is valuable to us, and we take it seriously. Rest assured, we are working to improve our communication and ensure a smoother experience for all our customers. If there's anything specific we can assist you with, Please email us directly at [email protected]. We appreciate your understanding and patience.
brenna S.
Thank you ivy for all your help and patience through the process
Response from NewSmileNov 26, 2024
Your 5-star rating has made our team's day, Brenna! We strive to make each interaction special, and your feedback motivates us to keep raising the bar.
