NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
newsmilelife.com
Website
newsmilelife.com
Category
Salons & Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I’ve reached out to your company three times by email and call. Was disconnected by phone and told I would get a call back and never had anyone responded to me yet. The worst customer service!
Response from NewSmileFeb 3, 2025
Dear Dawn,
We apologise for the delays you have experienced and we are working on improving our communication streamline so we can assist you better.
One of our representatives will reach out to you shortly regarding your inquiries.
Thank you so much
MS
Marie-Sophie Saint G.
Long painful start, and then nothing - edited.
I've been looking for re-aligning my teeth for some years, asking questions to each providers, and NewSmile made it out of the lot.
I've had back&forth with NewSmile for about 2 years, because of my specific case, I managed to find a clinic to do a 3D scan, provided it to them along with pictures, but never got a clear commitment/Care plan to make sure they would be able to address my needs.
Recently, they told me the care plan would come after I pay first.
OK, fair enough, I just asked for a guarantee that if the care plan doesn't fit, I would have a full refund, which they agreed to.
So I paid ...
And then nothing, no more reply to my emails, no more "customer care", nothing.
Giving them another week or two and I will fill a complain for fraud/scam.
Will -obviously- edit this post if/when they come back with explanation (and the care plan) as requested.
EDIT 11-Feb: Finally received an answer, asking me for details, documents, etc ... apparently they deleted my file, so I sent everything again, and now waiting for the treatment plan proposal to see if it fits my expectations (it would have been better to have it *prior* to engage) or getting a full refund as they committed to. Added 1 star.
EDIT 15-Mar: They seems to be "working" on the file, asking question, responding to mine, it seems there is a problem preventing them from proposing a plan, but it looks like they are still working on it. +1star
Response from NewSmileJan 31, 2025
I sincerely apologize for the lack of communication and any frustration this has caused. We truly appreciate your patience and your trust in us throughout this process, and I want to assure you that we take your concerns very seriously.
To resolve this as quickly as possible, could you please provide your order number? I’ll personally look into your case and ensure you receive the updates and assistance you need. Your satisfaction is important to us, and we want to make this right.
Looking forward to your response so we can get this sorted for you.
EM
Emma
Rocky start, but amazing customer support!
Even though I had a bit of a rocky start, I reached out and Mish was quick to respond and help me!
Initially I had a issue with receiving my impression kit, but that is no fault of theirs, just living rurally always throws a wrench in things. Then to my own negligence I messed up my impressions (my lack of reading the instructions carefully, whoops!). Mish was able to help me get a second impression kit sent out, with proper trays and extras for practice!
So far my experience has been spectacular, and all thanks to Mish!
Im excited to experience the rest of this journey, to hopefully beautiful straight teeth!
Response from NewSmileJan 29, 2025
Hi Emma,
Thank you for your kind words! We're glad to hear that Mish was able to support you throughout the process and ensure you had everything you needed. We appreciate your patience and understanding, and we're excited to be part of your journey to a confident smile. If you ever need further assistance, we're always here to help!
CB
Carmen B.
Shaira was wonderful to work with.
However I’m still on the fence with how I feel about the company I just wanted to give Shaira a shout out for being so helpful when doing my molds. Hopefully they will accept these.
Response from NewSmileJan 28, 2025
Hi Carmen,
Thank you for leaving us such a positive review! It's great that you’re acknowledging her helpfulness!
As for the molds, fingers crossed everything works out! If you have concerns about their acceptance, you can contact us if there’s anything further you can do to ensure they meet the requirements. 😊
DG
Dr G R C.
Mish went the extra mile
Mish was exceptionally helpful. I was having a "putty-problem" and he directed me through several steps to ensure I was following protocol. When things still didn't function properly, he arranged to send extra putty, to ensure my impressions will be done with no more "putty-problems" ;-) Thanks Mish! I appreciate your going above & beyond.
Response from NewSmileJan 21, 2025
Thank you for your wonderful feedback! We’re delighted to hear that Mish went the extra mile to assist you and ensure your problems were resolved.
If you need anything else, we’re always here to help! 😊
TL
tory L.
Thank you Grant
Had an issue with my order and a kind gentleman named Grant helped me get it all figured out
Response from NewSmileJan 21, 2025
Thank you so much for your kind words! We’re thrilled to hear that Grant was able to assist you and ensure everything was resolved smoothly. Providing excellent service is our top priority, and it’s always rewarding to know when our team members make a positive impact.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support! 😊
AH
Ahlexis
Great Company!
This company has wonderful customer service. The call queue is not long at all and my call with Mish was quick and easy as all my questions were answered and he even offered to provide me more information on my concerns after we already had a resolve. Thank you, Mish!
Response from NewSmileJan 14, 2025
Hey Ahlexis,
Thank you so much for your positive response! We strive to help our customers through seamless communication. Glad our team member helped you out in the best way possible.
JZ
Julie Z.
Help Arrived with Mish!!!
Received a returned call from Mish today ensuring the support of NewSmile with a replacement set. He was also very helpful in reminding me HOW to take the impressions correctly. What I appreciated the most is he provided his name so I can be tagged to his account to be manage and supported. TU Mish!
Response from NewSmileJan 10, 2025
Thank you for sharing your positive experience! It's wonderful to hear you have interacted well with our team. We always strive for efficient communication!
