NewSmileReviews of newsmilelife.com

Very easy to follow instructions and good representative. And thank you Julie.

Thanks to Ivy who helped me figure out how to get my impressions taken care of. She is very thorough and helpful.

Ivy and Her team are Wonderful to work with, incredibly Helpful. I highly recommend New Smile! Thank you!!!

Update as of 16/11 - upon returning my impressions I had to pay for postage as the return label did not work. After waiting for the impressions to be reviewed I was told more were required. No feedback was given until I asked and then it was limited. Communication with the company is impossible. They answer one sentence at a time with delays of at least 24 hours in between. I have no trust that if I do the impressions again they will be accepted, especially as I did the first set with supervision. So I have asked for a refund in full. Let’s see if that happens!

I haven't even made a purchase yet and am impressed enough to leave a review. Raych helped me put together a feasible monthly plan. They even advised that I wait to complete my impressions after my upcoming dental work, just to be thorough. I'll be purchasing an aligner package as soon as my molar crowns are completed.

I need to complain about the treatment I received from NewSmile ...I received the moulds to start the process .. but didn't use them and cancelled the subscription ...I asked for a full refund...to be sent back to Affirm was the full amount $1648.00 sent to NewSmile ..the refund sent back to Affirm from NewSmile was $1242.84...I didn't realize getting the moulds was so expensive since the difference is $405.16...I didn't send the moulds back,so no more work was done by them....I have documentation ...thanks Cheryl

Edited: continual delays and lack of communication have caused me to update my review. I still have not received a satisfactory resolution and would not recommend this service. Original: Lou was great at communicating what was required of the impression session. On a whole being online is difficult though. Would have been better if there was an in-person practice where the impressions could be more accurately captured. There have been issues with the shipping as well, some delays and the replacement kit not being sent with a return shipping label. The time zone different to Australia is also difficult, meaning I either had to stay up really late or wake up really early.

She explained the process very well, and was very sweet! Really enjoyed my time with Lou today, she's great at her job!!