NewSmileReviews of newsmilelife.com

I WAS PROMISED A REFUND DUE TO THE MESS THIS COMPANY HAS LEFT ME IN, BOTH PHYSICALLY AND MENTALLY. I WAS INFORMED IT WOULD TAKE OVER THREE WEEKS TO PROCESS, BUT NOTHING HAS BEEN PROCESSED DESPITE THE WAIT. I STRONGLY ADVISE EVERYONE TO STAY FAR AWAY FROM THIS COMPANY. THE ONLY POSITIVE REVIEWS APPEAR TO COME FROM CUSTOMERS ATTENDING SCAN APPOINTMENTS, WHOM THEY ACTIVELY ENCOURAGE TO LEAVE REVIEWS. I URGE YOU TO REPORT THIS COMPANY TO THE BBB AND TRADING STANDARDS SO IT CAN BE INVESTIGATED FOR POOR PRACTICES. Edit: I’ve sent numerous emails and you do not respond - you have my recent communication confirming a refund from your management team which has not been done and my order info - can you chase this asap and stop pretending that your trying to help solve the problem when your clearly not

Thanks for the help answering all of my questions and explaining the timelines! Thumbs up 👍

Amazing service. I have perfect straight teeth. Thank you for my new smile

I purchased a retainer cleaning device and in less than two weeks the blue light no longer worked. Upon contacting new smile, they required two videos and then said they would replace it as a one time courtesy but would not pay for shipping. Shipping is half the price of the product. Stay away from this company. Follow up- after several months and multiple emails, they replaced my unit without a fee and it has been working great. I appreciate that but wish it hadn’t been so difficult.

DO NOT USE THIS COMPANY!!!!!!!! This company has extremely horrible customer service. The phone number on the site is completely useless. Weirdly I got a text as if it was someone reaching out to me. I wanted to cancel my order immediately after placing it and with no one answering the phones I’m not stuck. I’ve tried every option to contact these people. I’ve left voicemails and nothing. I feel like I totally got scammed out of $1600. I warn everyone DO NOT USE THIS COMPANY! Seriously you will be so disappointed and most of all ripped off. I’m so upset, beyond upset. A company can take your money but can’t even assist their customers.

I previously visited A new smile in Deepdene. I had Dr Nima and his assistant Michelle who were absolutely amazing. I was so nervous, although they made me feel so comfortable and at ease with the whole process from start to finish. They are so relaxed, friendly, and warm. I'm so happy with my results and it's only day one. Thank-you again! :) Amy

I did not end up going through with treatment because of issues with my 3D scans, but the communication with Mish during the process was very helpful and I appreciate all they did to try to get my treatment plan to work out. I was told I would receive a full refund as I paid up front. Very happy with the customer service I received.

AFTER A CALL WHERE I WAS ASSURED BY SHAIRA THAT COMMUNICATION WOULD IMPROVE, NOTHING HAS CHANGED. NO UPDATES, NO PROGRESS—JUST BROKEN PROMISES. THE SITUATION HAS NOW ESCALATED FURTHER DUE TO SERIOUS COMPLICATIONS, INCLUDING BONE LOSS CAUSED BY THE ALIGNERS. THIS HAS RESULTED IN NOT ONLY PHYSICAL DISCOMFORT BUT ALSO THE NEED FOR CORRECTIVE PROCEDURES THAT WILL COST FAR MORE THAN THE INITIAL TREATMENT. THE STRESS AND FRUSTRATION OF BEING LEFT IN THE DARK FOR SUCH A PROLONGED PERIOD HAVE MADE THIS ENTIRE EXPERIENCE UNBEARABLE. I HAVE REPORTED THE COMPANY TO TRADING STANDARDS AND ENCOURAGE OTHERS FACING SIMILAR ISSUES TO DO THE SAME. IF THIS MATTER IS NOT RESOLVED IMMEDIATELY, I WILL HAVE NO CHOICE BUT TO PURSUE LEGAL ACTION. AVOID!!!