NewSmileReviews of newsmilelife.com

Aaron was very helpful

I have ordered in april and still don’t have the product. At first it was my first set of impressions were not workable… ok thats on me. But when i did the second set I was told that in the mean time they would get my treatment plan ready for it to be quicker when they received everything. Everything was approved and i then had to approve the treatment plan a month after which i did. Its been over a month with no news on the products being ready to ship so i contacted my rep to find out they haven’t even been produced yet. Super disappointed, here I was thinking by end of summer id be well on my way to a new smile and just to be here wondering if I got scammed out of thousands of dollars

Grant was good at resolving my issue.

I regret that I gave newsmile a positive review early in my treatment process. Now that I have completed treatment, a course of refinements, and have been working with newsmile for over 3 years, I will say: RUN! Don’t walk, away from this company! They will not provide last names or positions for any of their employees. It is very shady. When you ask to speak to a manager if there is a problem, they simply change the first name they use for communication but ALL communication continues to go through the SAME email address!!! They do NOT keep customer records or dental records accessible. I sent them photos of a gum pocket issue that developed during treatment 2.5 years ago. They claimed to have made refinements to correct the issue which was never corrected. Then they gave me a run-around with blocked communication, bouncing me from anonymous first name to anonymous first name until, 2.5 years later they asked me to re-submit the same photos I gave the dental team 2 years ago! Many times I got communication back from the dental team that did NOT relate to my case at all! It was just generic information!!! I had to correct their errors of fact many times because either they didn’t review my case files or don’t retain any communication records whatsoever. IT IS UP TO YOU TO BE PRISTINE with SAVING COMMUNICATION to prove what decisions were made and remind them constantly about the plan!!! But they seem to have a high turn over of employees so you have to give them a whole history of your case each time. In the end, newsmile claimed the food impaction issue that developed during treatment wasn’t their fault, even though two years ago they claim to have made refinements to correct it (which didn’t work). Because they don’t keep organized records, they also claimed I don’t have credit for a retainer I previously purchased. I didn’t fill the retainer order because I was waiting for further treatment to fix my dental issue (food impaction in the gumline), which they delayed for two years! Finally when I asked for a retainer to replace my original they claimed they had no record of my payment. I will say, my teeth are straighter. And it was a lot cheaper than going through traditional orthodontics. But, everyone be aware that you get what you pay for! If you can afford it, pay the extra to have it done properly! If you can’t afford it, this is HUGELY risky. You may walk away with another problem it will cost to fix and newsmile will give you all kinds of false information to keep you confused and not taking the steps you need. Regardless, whatever money you save will translate to a cost of a ton of time and grievance working with Newsmile! I am sorry if my initial positive review drove customers to newsmile. As soon as I can afford it, I will be transferring my orthodontic care - retainers for life- somewhere else.

I highly recommend New Smile Life! I purchased the extra thick retainers and they fit perfectly. The process is straightforward, and Rebeca answered all of my questions. This company has great customer service and I will definitely be purchasing again for future retainer replacements.

The retainers didn't arrive after more than a month, and when I questioned where they were I was informed that the molds weren't good enough. We were offered another set of molds for free, but by this point we had got alternatives. We were given a swift refund.

The quality of a NewSmile impression kit is the best I’ve used so far in my journey for mouth guards, they also have excellent customer support, Sofia went above and beyond to make sure I understood the process and provide any assistance necessary.

Mary (Marie?) was helping me with a complicated problem that took almost 25-30 to resolve. When I asked her questions, she was pleasant, helpful, and contacted everyone who had the answers in order to fix my problem. She was patient, and wanted the problem to be resolved for me. In the end she went out of her way to send me an appropriate link to fill out. It was a pleasure to work with her. New Smile is lucky to have such a caring, persistent and competent person to work for them.