NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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A H.
As a returning customer, Marion has been a pleasure to work with! I greatly appreciate the support and look forward to receiving my next order.
Response from NewSmileOct 10, 2026
Hi there, Thank you for your continued trust in us! We're glad to hear Marion has made your experience a positive one. We appreciate your loyalty and look forward to assisting you again!
Monica O.
So far I have zero complaints about the process. After the kit arrived, I read through the instructions and watched some videos. I needed different sized trays and they were sent to me at no additional costs. I was given feedback on the practice impressions I’d made and uploaded. Sofia was the best at keeping me updated on each shipment. She provided feedback that was extremely helpful. I sent my impressions back and uploaded the pics requested of my teeth. Just received confirmation that my impressions are usable so I’m waiting to receive the final product. I can’t wait to try them!
Response from NewSmileOct 10, 2026
Hi Monica, Thank you for sharing your experience! We're glad Sofia was able to provide helpful feedback and keep you updated throughout the process. We appreciate your trust in us and look forward to helping you achieve your desired smile!
Your H.
This review is for the customer service I received. Although I ended up asking for a refund because the process took much longer than it should have. My impressions ended up not being workable after I was told by my rep that they were good to go. I was given the option to have another impression kit sent at no cost, but refused as there was no way they could have come out any better. I requested a refund and spoke to Mary who put the request in for me to speak to the manager Elizabeth. These two are the reason for this 5 star rating. My concerns were addressed and Elizabeth processed my refund promptly. Her service is greatly appreciated
Response from NewSmileOct 10, 2026
Hi there, Thank you for sharing your feedback. We're sorry for the delays and inconvenience, but we're glad Mary and Elizabeth were able to address your concerns and assist with your refund promptly. We truly appreciate your understanding and kind words!
BH
Very helpful
Response from NewSmileOct 10, 2026
Hi there, Thank you for your kind feedback! We're glad we could be of help and appreciate your support!
UWSGUY
Customer service seems under staffed and when they answer days later sometimes their answers are either incomplete or dont address the issue at hand.
Response from NewSmileOct 10, 2026
Hi there, We're sorry to hear about your experience. We've sent you a request for additional information so we can locate your account and investigate further to understand what happened.
Kelcey D.
The customer service is outstanding. I highly recommend anyone to call on this company if you have teeth straightening needs.
Response from NewSmileOct 10, 2026
Hi Kelcey, Thank you for your kind words and recommendation! We're glad to hear you had a great experience with our customer service. We truly appreciate your trust and support!
Tucker C.
Absolutely awful experience. It took over three months to revive my aligners, due to them forgetting to proceed my order and send to the dental team (which they admitted to). Then when I finally received the aligners and went through all the steps my teeth were not aligned properly and I could not bite down completely. I have now been arguing with them for another 3+ months to send corrected aligners to fix the issue and they are demanding another $400, instead of providing the corrected aligners free of charge, just to fix a mistake they made with my treatment. Apparently they say I needed to upload progress photos every two weeks to qualify for the free corrected aligners. The funny thing is that they never provided this information me to nor did they provide a link for uploading progress. Worst customer service I have ever experienced. Stay far away from this company. Better to spend a little more $ upfront with a better company. Update 10/9/2026: they finally agreed to provide me the refinement aligners at no charge. Could have saved me 3 months of frustration.
Response from NewSmileOct 10, 2026
Hi Tucker, We're sorry to hear about your experience and appreciate you sharing your concerns. Our treatment requirements are outlined on our website before checkout to help ensure customers understand the process. We'll take your feedback into consideration as we continue improving our services. In the meantime, please keep an eye out for updates on your refinements, as they are already in the fabrication process.
melissa B.
Elizabeth provided excellent customer service and helped resolve my issue. She was professional, understanding, and responsive to my concerns. She confirmed that my order would be refunded within three to five business days, which gave me peace of mind. I greatly appreciate Elizabeth’s assistance and the way she handled the situation.
Response from NewSmileOct 10, 2026
Hi Melissa, Thank you for your feedback! We're glad Elizabeth provided professional and attentive support and helped resolve your concerns. We truly appreciate your kind words and trust in us
