NewSmileReviews of newsmilelife.com

Sofia was very communicative and helpful throughout the whole process!

STAY AWAY. I became a customer in February 2026 and started the payment plan. It is now August 2026 and I still have not started treatment, and I’ve paid over $600 at this point. So many things have gone wrong I wish I had never signed up for this. They sent me the wrong size trays for impressions. It took forever to get my trial aligners. Once I said I got them and they fit, it took more months, not weeks, for my 3D rendering. I “upgraded” to night aligners, another $100. They then send the 3D, I approved it, they said they were shipping out my treatment in another 4-5 weeks. THEN I got a new invoice like I haven’t been paying all along asking for the full price of treatment (or start a payment plan). Absolutely not. I called, no one answered. I emailed, no response. No aligners, no whitening kit, nothing. I’m disappointed and frustrated. A lot of their customer service is AI. I could never recommend this company/experience even if I ever do get my aligners and do treatment, this feels like a total scam.

Purchased two sets of retainers and after 6 months of back and forth and sending in my molds and being told they’re not good enough and starting from step 1 four times I finally got my finished product which was only one retainer when it was supposed to be two. I reached out for 2 weeks regularly and could not get a hold of anyone despite the fact, I was always able to previously. Once I finally got a hold of someone which took quite a bit of doing they stated I only purchased one set even after I sent screenshots, indicating that I had in fact purchased two. I am going to be looking into doing a charge back on my credit card however due to their absolutely piss poor customer service. I have a feeling that it is past the point due to it being six months that I’m gonna be able to successfully do a charge back. Do yourself a favour and go through your dentist as not only are you going to get a better product? You will also have it in an acceptable timeframe and it is not worth the small amount of savings that you will get through New Smile. Stay far far away - I cannot stress this enough.

I finished my aligners after about seven months. I followed all instructions, and my teeth are more crooked than before. My molars are also now misaligned making chewing a bit painful. I’ve asked for a full refund and have yet to hear back.

I ordered an at-home impression kit from NewSmile. The website indicated the kit would include two tray sizes, but I received two identical trays that were both too small — my teeth wouldn't stay seated no matter how carefully I followed the instructions. I spent over an hour trying before realizing the trays themselves were the problem. When I contacted their impression specialist Rebecca for help, she confirmed in writing that the trays were too small. But instead of fixing their error, I was told I'd have to pay an extra $15 plus shipping for replacement putty to try again. When I asked for a refund instead, I was repeatedly redirected and pushed to continue rather than having my request honored. Communication was slow, with multi-hour gaps and a message that didn't even go through. I was patient and reasonable throughout, and still couldn't get a straightforward refund for a product that didn't work as described. Based on my experience, I would not recommend newsmilelife.com

Grant was great. The best service I’ve received since joining New Smile in 2024.

This company has been a nightmare to deal with. I sent in an impression kit, and they told me the impressions didn’t work. Per their own policy, they’re supposed to refund me when that happens — but I’ve been waiting weeks for my refund. They’ve since gone silent, ignoring my emails and refusing to answer calls. Be careful before trusting them with your money.

Sofia who is helping me since I made the order, very helpful and quick response. Good to try.