New Era CapReviews of neweracap.com

Tried to order a gift for my boyfriend who lives in the US and I live in Europe. After 2 days for some reason they canceled my order because it didn’t align with their business terms. This is because I did not have a matching billing and shipping address. Very inclusive!👏🏽 I guess no one outside of the US can order a gift for their loved one overthere. And then also ignoring my mails…..

I love New Era’s hats and I want to continue ordering but their customer service absolutely sucks. Their refund policy is nonexistent. I had a hat stolen and they told me since it was marked “delivered” there was nothing they could do. Mind you there was no real proof it was delivered. I hate the fact that they use Fed Ex; Fed Ex is the absolute worst delivery company. They need to do better.

I was so nervous about order after reading reviews but shipping was great and my order was perfect! Super excited ! Ordered on the 4th received on the 13th.

This company sucks. They make nice hats, but I waited for over a month to get the hat I ordered. That's unacceptable. I sent them a message and got a quick response, but after that I got nothing from them for God knows how long until finally the hat was on the way. It turns out they had some sort of internal processing error. Best practice – let the customer know as soon as the error is discovered.

Will nevee buy from New Era again. After 4 weeks of waiting , I e mailed to cancel my order. Not possible. Waited another 2 weeks for shipping info, than they sent the same e mail everyday to be obnoxious. After I told them I will never buy another hat, they keep e mailing me to rate them. Again, just to be obnoxious. Worst customer experience ever. Crazy!

absolute worst customer service ever! Ordered christmas gifts on 12/2, partial order received 12/22. Was missing two items so messaged customer service and even though the packing slip shows that two items are missing, i am being told that because of the weight of the package they believe everything was in there. This makes no sense what so ever! This is the worst experience from any online store.

Ok so I ordered a fitted cap from them. I did not receive my merchandise. I reported it to fed ex. Fed ex stated that new era had to file a claim with them in order for me to get my money back or another cap sent. New Era told me they could not do anything and they were sorry. So They have my money and I have no cap. Do not order from them. They do not have a number to be reached and u have to email your concerns. Will not ever purchase from them again.

I would rate it zero stars if I had the option. Do not buy from them. Wrote them an email asking them when would my items be shipped, and they said I had to wait 7-10 business days. It had been over a month and I still wouldn’t get a tracking number. They were quick to charge my card as soon as my order was placed. Instead they should’ve waited and charged me once my order was shipped. They refused to cancel my order and didn’t want to give me a refund. Had to contact my bank and tell them my situation They were able resolve my issue right away. Such a bad experience. I will never buy from this place again!!