Neutralcurtains Reviews | Read Customer Reviews of neutralcurtains.com

Neutralcurtains Reviews | Read Customer Reviews of neutralcurtains.com

Neutralcurtains reviews

297 approved reviews, newest moderated first

Rebecca S.
Oct 12, 2025
Beautiful and professionally styled…
Beautiful and professionally styled drapes
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Kelizmac
Oct 11, 2025
It was a great experience with picking…
It was a great experience with picking out a window valance. Easy to walk through the website step by step. Lots of options to choose from and the best part is the curtain that I chose looks great and functions great in my studio!
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Sparrow C.
Oct 11, 2025
Beautiful and functioning well
Beautiful and functioning well. I'm very happy with my order.
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Paige
Oct 9, 2025
Standard shipping might get stuck at customs.
*I have yet to receive my first order but the company sent a replacement and that arrived yesterday. The shades look really nice. They are VERY heavy (made with wood) which concerns me because our shades will be up most of the time so I’m worried about how long the thin string that holds them up will last. *I was asked to review my order but I have yet to receive my shades. I ordered 9/21 and they were shipped 9/25 (awesome). The shades have been sitting in Louisville. Not the company’s fault but they need to let customers know shipping might take a really long time or you may never receive your item.
Response from NeutralcurtainsOct 10, 2025
Thank you for bringing this to our attention, and we sincerely apologize for the significant delay you've experienced. We understand your frustration. The current holdup is due to U.S. customs clearance. Following the recent end of the de minimis exemption (as of August 29, 2025), many more packages now require formal clearance, leading to unprecedented backlogs and delays at customs facilities. To ensure you receive your shades as quickly as possible, we are immediately arranging an expedited replacement shipment for you at no additional cost. You do not need to take any action regarding the original shipment. We truly appreciate your patience and understanding.
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MJBowman
Oct 9, 2025
Presale customer service helpful
I had questions before ordering and sent via email - responses was quick. I liked all the samples you could see beforehand. Once ordered, the product arrived quickly. Install info was on the site and was pretty good. We had one error in drilling since we have an odd window type so had to go back and redo. Not fun but still easy. Blind operates well.
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Jenna K.
Oct 3, 2025
Great quality and good shipping
Great quality and good shipping. Easy to communicate and the product is very nice!
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Nicole W.
Oct 2, 2025
The curtains look amazing I thought the…
The curtains look amazing I thought the color was lighter like the picure. However the color worked.
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Minette W.
Oct 1, 2025
Purchased for my living room
Purchased for my living room. I love them! The quality is amazing
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