Neutralcurtains Reviews | Read Customer Reviews of neutralcurtains.com

Neutralcurtains Reviews | Read Customer Reviews of neutralcurtains.com

Neutralcurtains reviews

297 approved reviews, newest moderated first

Mary H.
Oct 26, 2025
They shipped quickly and I love the…
They shipped quickly and I love the quality of the shades. Very happy!!
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Lora C.
Oct 24, 2025
I want them in every room!
Everything about the blinds are in! The ordering process, the delivery, the installation, the quality and of course the LOOK! Fabulous 👌
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Lauren H.
Oct 23, 2025
Decent curtains, poor quality control
I ordered nearly a dozen roman shades to cover the windows of my new house. They came quickly, and each panel's fabric was exactly as pictured. Note: you can see the seams when using a non-blackout liner for the relaxed style, but I don't mind it. The hanging materials are pretty basic, but they function. The reason for 3 stars are several: - none of the curtains were cut to size appropriately. I hung them as an inside mount, and the directions were to give the exact measurements and they would deduct the necessary amount to hang. They did not, and so we had to hand cut every singe shade to fit. - one curtain came with faulty strings, making it hard to retract up. - customer service is non-existent. I still haven't received a response for my issues from their Help Center.
Response from NeutralcurtainsOct 24, 2025
Dear Lauren, Thank you for your feedback. We sincerely apologize for the issues you experienced with the sizing and cord operation on your order #13088. Regarding the inside mount, the size deduction applies to the headrail width, while the fabric is slightly wider for optimal light sealing. For the cord issue, we have reached out directly to offer assistance—this is often resolvable, and we can guide you through a fix or arrange a replacement. We were unable to locate a prior help ticket from you and regret this communication gap. We are committed to resolving this and have contacted you via email to provide a free sizing adjustment or replacement. We value your satisfaction and hope to have the opportunity to make things right.
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PLJ
Oct 20, 2025
Fast shipping, nice blinds
Fast shipping, nice blinds, easy to install.
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Kimberly D.
Oct 20, 2025
Love our Roman Shade
The Roman shade was perfect for our bathroom. I paid for the perfect fit, but didn’t need it. I will definitely order again from this company.
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Carey N.
Oct 20, 2025
Get what you pay for
The price of these shades was much less than budget blinds but I would say that the quality isn’t as good. There are a number of windows where the shades are not staying in the desired position.
Response from NeutralcurtainsOct 21, 2025
Dear Carey, Thank you for sharing your feedback. We sincerely apologize for the issue you've experienced with the shades not staying in the desired position. Providing a satisfactory customer experience is very important to us. Our customer support team is reaching out to you via email to better understand the specific details and work towards a positive resolution. We are committed to addressing this for you. Thank you, Customer Support Team
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Deb L.
Oct 19, 2025
Love Love Love
First, I love the amount of swatches you sent that was very helpful. Next I absolutely love, love the Roman Shades I ordered. It's so hard to find a company that puts the same color fabric on the outside as the lining! I love that. The quality is awesome and I love the fabric. Do not hesitate to order from this company !
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Michelle A.
Oct 18, 2025
What a beautiful crafted custom made…
What a beautiful crafted custom made curtains.. customer service was top notch ♥️♥️ fast delivery
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