Neutralcurtains Reviews | Read Customer Reviews of neutralcurtains.com

Neutralcurtains Reviews | Read Customer Reviews of neutralcurtains.com

Neutralcurtains reviews

Showing 4 reviews with 2 stars · Clear filters

K M.
Jan 16, 2026
Not pleased, wouldn’t order Roman shades here again
I’m not pleased with the 8 Roman shades I purchased. The quality of materials isn’t great- I like what I ordered from Lowe’s for our last house better. Ordering was somewhat confusing for Roman shades for French doors. I also paid for expedited shipping and some of my shades came in way later than expected. They did refund the expedited shipping fee but only after I complained. Two of my Roman shades are remote control with one remote and one side goes up/down way slower than the other side and both are a little crooked when up. Not a huge deal, but it’s bothersome nonetheless. I spent $1800 and their solution was a one time 20% store credit. That’s the most they’ll do to correct any issues, as they explained that nothing I complained about was their fault. Maybe curtains are better, but I would not order Roman shades from here again.
Response from NeutralcurtainsJan 20, 2026
Thank you for sharing your detailed feedback. We have previously responded via email regarding the specific issues you mentioned. We remain committed to addressing your concerns and finding a satisfactory solution.
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Charlotte
Dec 8, 2025
The curtains look nice until we push…
The curtains look nice until we push them up. It seems the fold are not in the right place and they look crooked. It takes patience to get them to lay just right. Otherwise they are great.
Response from NeutralcurtainsDec 9, 2025
Dear Charlotte, Thank you for your honest feedback, and we’re glad to hear you find the curtains nice overall! We’re sorry to learn about the difficulty you’re experiencing when raising the curtains. This is certainly not the experience we want you to have. To better understand the issue and provide you with the most effective support, could you please send us a few photos or a short video showing how the curtains look when raised? You can send them directly to us at [email protected] with your order number #16341. We take every piece of feedback seriously and will do our best to help resolve this for you promptly. Thank you again for sharing your experience. Best regards, The Neutral Curtains Team
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Lisa X.
Sep 8, 2025
Issue with curtains and run around / no actual help from customer service
I ordered the natural linen flax curtains and planned to hang them with the back tabs. The tabs are placed too far from the edge of the panels and therefore wing out on the edges. When I reached out to customer service they suggested that I did not know how to hang them - not the case - and referred me to the website for instruction. When I reached out again with a picture the response was - maybe your curtain rod is too thick - not the case -and they suggested I order new rods from them. They also suggested that I use rings which would make the curtains too long. At that point I asked if they had a customer service telephone number and I have not heard from them since. The curtain quality is very nice but I don't believe that they care that their product has an issue and that they have an unsatisfied customer. Pretty disappointing the curtains are not inexpensive...
Response from NeutralcurtainsSep 9, 2025
Hi Lisa, Thank you for your feedback, and we’re truly sorry to hear about your experience. Our team did reply with detailed explanations and a solution—including a free thinner curtain rod tailored to fit the back tabs—but it appears those emails weren’t received as you used a different contact method. We sincerely apologize for this miscommunication. We’d still love to help: the complimentary rod is yours if you’d like it, and we’re happy to explore other options with you. Your satisfaction matters greatly to us. Please check your email. We've provided you with a more detailed explanation via the email [email protected]. Again, we apologize and thank you for giving us another chance to make things right. Best, Neutral Curtains
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RLR
Jun 25, 2025
The quality of these window coverings…
The quality of these window coverings are terrible. And I was overcharged for two curtains. That was a mistake to order. They didn’t send them, but they also did not refund my money. Terrible, terrible quality
Response from NeutralcurtainsJun 25, 2025
Dear Customer, If you encounter any quality issues, please contact our customer service team at [email protected]. We are happy to arrange a replacement for any defective products. To help us assist you promptly, kindly provide: 1. Detailed description of the issue 2. Clear photos for reference At Neutral Curtains, we specialize in custom-made window coverings. Our pricing consists of a base price plus any selected add-ons for customization. For the best results, we strongly recommend ordering our fabric books before placing your custom curtain or shade order. This ensures your chosen material meets your expectations in color, texture, and quality. We welcome any honest feedback and insights! Your input helps us improve. Best regards, Neutralcurtains
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