Lisa D.
The customer service was great
The customer service was great. I received the wrong color originally (due to a company error) and they quickly replaced the shades quickly. They look great!

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.
Neutralcurtains (neutralcurtains.com) has 297 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Lisa D.
The customer service was great. I received the wrong color originally (due to a company error) and they quickly replaced the shades quickly. They look great!
Leisa P.
Top down /bottom up Roman shades were easy to measure, order and install. Delivery was super fast. The quality is good for the money. Very affordable for someone who does not own but would like a custom blind in their home. I was not disappointed.
Jacqueline P.
Neutral Curtains made my house a HOME! It was so easy to choose Neutral Curtains. The samples, fabrics, styles, and affordability were the main reasons this decision was so easy to make. The fast shipping, easy to measure guide made my purchase quick and easy. I am SO excited to finish furnishing my home with the last finishing touches of these blinds. Don't think twice, checkout!
Valerie R.
Love this company ❤️ I’ve ordered multiple shades and all were made perfectly to the dimensions I submitted. The Belgian Flax Linen fabric was beautiful and for the price-amazing quality. Shipped really fast too!
Kelly S.
Super easy to order and they came quickly but the quality isn’t great. I ordered a 68” shade and the middle bracket isn’t centered and you can see it — and then the shades don’t hang evenly because of the off-center bracket. Update: Although I don't like that the middle bracket isn't centered, I understand it is needed for the mechanism and I'm now used to it. I've also followed directions to adjust the shades so they now hang evenly. All good!
Response from NeutralcurtainsNov 11, 2025
Dear Kelly, Thank you for choosing our product and taking the time to share your feedback. We sincerely apologize for the issue with the off-center bracket and uneven hanging of the shade, which has clearly impacted your experience. Providing high-quality products and service is our top priority, and your input is invaluable to us. We’ve noted your concerns and would like the opportunity to make things right. To help us address the issue effectively, we’ve followed up with you via email and kindly request you share photos of the problem. We’ll take immediate action upon receiving them. Thank you for your understanding and support!
Mcwolfe
Quick ship really good
Samantha B.
Easy ordering process, and when my order got stuck in shipment, they sent a second. Great customer service.
Rishita M.
Loved the quality and aethetics of the shades. Easy to install.