At Neurotoned, we believe healing should be accessible, supportive, and free from retraumatization. Our trauma-informed programs are designed to help you reset your nervous system, ease anxiety, and find relief from trauma without reliving painful experiences.
Neurotoned (neurotoned.com) has 335 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
neurotoned.com
Website
neurotoned.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Neurotoned has been bugging me to amend my one star review. So here it is. They gave me a partial refund. Voila.
Response from NeurotonedSep 1, 2026
Hi Judith,
Thank you for updating your review and for acknowledging the partial refund we provided.
We’re sorry again that your experience with Neurotoned did not meet your expectations. We appreciate you giving us the opportunity to address your concerns and reach a resolution.
We wish you all the best.
With care,
The Neurotoned Team
DG
Delia G.
Not sure yet if I made the right choice
I bought the 30 day Neurotoned program.
For 3 days after purchase I only had access to a module containing 6 videos. The program I bought was locked and could be unlocked with additional payment.
I read the comments on Facebook and on the community forum on the app. There were lots of people having the same issue and all things considered it looked like a scam.
After leaving a one star review, the content was magically unlocked and the team reached out to settle the problem.
Sorry guys! Once trust is lost people tend to keep their guard up.
Response from NeurotonedAug 25, 2026
Hi Delia,
Thank you for sharing your feedback.
Our team has reached out to you directly with guidance on how to access your 30-day program. If you have any difficulty locating the content or navigating the platform, we're more than happy to help and guide you through it.
With care,
The Neurotoned Team
KD
Katrine Dybdal S.
Website is confusing
I think the content is valid enough, but I find it incredibly difficult to navigate the website. I purchased a few programmes but never used them as the website is too confusing.
There is also an app, but it is not synced with the website, so I can't access the same programmes on the app as on the website.
Response from NeurotonedAug 24, 2026
Hi Katrine,
Thank you for sharing your honest feedback. We’re sorry to hear that navigating the website has been frustrating and that this has made it difficult for you to access the programs you purchased.
We’d be very happy to help you find your way around and make sure you can access everything you’re entitled to. If you could share the email address associated with your account, or reach out to us directly at [email protected], our team would be happy to assist you.
We also appreciate your feedback about the app experience. We’re currently working on an updated app so that our programs can be more easily accessed and supported across platforms, and your feedback is helpful as we continue improving this.
We hope you’ll reach out so we can help you get the most from the programs you’ve purchased.
With care,
The Neurotoned Team
AH
A H.
Difficulties with a sign up
Difficulties with a sign up. Slightly misleading information. Slow customer service response. App doesn’t work with subscription. Overall experience has been disappointing.
Despite a poor initial experience, the customer service team reached out and sorted this. Sadly, I am still not impressed by the cost of the product and what it does.
Response from NeurotonedAug 11, 2026
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with Neurotoned has been disappointing, particularly with the sign-up process, subscription access, and support response time.
Our team has already reached out to you via email and provided a solution regarding this matter. We appreciate the opportunity to understand what went wrong and make things right.
With care,
The Neurotoned Team
AM
Amelia M.
Have not honoured their 30 day refund policy
I purchased two programs from Neurotoned and requested the refund (twice) within 30 days and have not had a response. It’s really disappointing to see a company not honouring their commitment and ironically causing the stress that they claim to address through their program. I always check the refund policy to provide confidence in trialing new programs. Update - thank you neurotoned for now reimbursing me.
Response from NeurotonedJul 9, 2026
Hi Amelia,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating this must have been.
We take our refund policy and customer support very seriously, which is why we wanted to reach out as soon as we became aware of your review. After looking into your case, we were unable to locate any previous emails from you, so we've now contacted you directly to better understand what happened and to help resolve this as quickly as possible.
We would really appreciate the opportunity to make this right and ensure your request is handled promptly. Please reply to our email at your convenience, and our team will be happy to assist you.
With care,
The Neurotoned Team
SA
Sandie
Discouraged but Hopeful
I’ve been using the Neurotoned program for almost 3 months. Since I’ve struggled with this nervous disorder for over 40 years I am discouraged but won’t quit. I honestly haven’t worked the program as often as I should or consistently because after each exercise they mention feeling a shift. I don’t feel a shift while doing the exercises but have brief moments of clarity that comes a day or two later. Then the same feelings of dread, confusion, and fear return. I guess I expect more positive results and to feel them for longer periods of time.
Response from NeurotonedJun 8, 2026
Hi Sandie,
Thank you for sharing your experience so openly.
Firstly, I want to acknowledge something that stood out in your review: despite feeling discouraged at times, you haven't given up. After struggling with these challenges for more than 40 years, that speaks to a tremendous amount of courage and persistence.
One thing we've learned from working with thousands of people is that nervous system healing rarely follows a straight line. For some, shifts feel immediate and obvious. For others, they appear more subtly, perhaps as a moment of clarity, a slightly calmer reaction, a better night's sleep, or a brief sense of ease that wasn't there before.
What struck me in your review was that you are noticing those moments of clarity, even if they arrive a day or two later and don't yet last as long as you'd like. While I completely understand wanting those positive moments to stay longer, those glimpses can sometimes be signs that your system is beginning to respond, even when progress feels slower than expected.
Thank you for being honest about both your hopes and your frustrations. We appreciate having you as part of the Neurotoned community and wish you continued gentleness and patience with yourself as you move forward.
SH
Sally H.
This session sounds really good but not at inaccessible time for us Australians
Neirotoned has some great courses and sessions but they use hard sell.
Response from NeurotonedJun 3, 2026
Hi Sally,
Thank you for taking the time to share your feedback with us. We really appreciate it.
We're glad to hear that you've found value in Neurotoned's courses and sessions. We also understand your frustration regarding the timing of some live events, especially for our community members in Australia and other international time zones.
Because our community spans many different countries, it's unfortunately not possible to schedule every live session at a convenient time for everyone. With that in mind, we make sure to record all live sessions and upload the replays so that members can access and revisit the content at a time that works best for them.
We also appreciate your feedback regarding the sales experience. Hearing from our community helps us continue to improve, and we've shared your comments with our team for consideration.
Thank you again for being part of the Neurotoned community and for sharing your perspective with us.
Warmly,
The Neurotoned Team
GG
Geraldine G.
resuscribed
I resuscribed to Neurotoned but when trying to connect with vagus nerve section iwas unable to do so.i then received email stating i was not suscribed.very disappointed thatmy new subscription had not been checked.still whating for reply
Response from NeurotonedMay 25, 2026
Thank you for your feedback, Geraldine.
We’re very sorry for the frustration and confusion around your access experience, and for the delay in response over the weekend period.
After reviewing your account, it appears there was not an active subscription attached, which understandably added to the confusion. We have since reached out to you directly by email to help clarify and support you further, so please do check your inbox when you have a moment.
Thank you again for bringing this to our attention 💛
