NeurotonedReviews of neurotoned.com

Response from NeurotonedFeb 4, 2026

Hi Sibylle, Thank you so much for sharing your honest feedback with us. We are truly sorry to hear that your experience felt this way. It weighs heavy on our hearts to hear that the course was not the restful "sofa" experience you were promised. We know that when managing Chronic Fatigue, preserving your energy is absolutely everything. Finding out that the exercises required standing and supplies you simply did not have while traveling must have been incredibly stressful. That is the exact opposite of the support we wanted to provide for you. We also want to apologize deeply for the silence you have received from our team. Two weeks is far too long to wait when you are just asking for us to honor our guarantee. We never want you to feel ignored or stuck. We want to let you know that your refund was processed and all we want to ensure you are looked after properly when you are with us. We are sending you warmth and wishing you gentle rest on your journey forward. With gratitude,

Response from NeurotonedFeb 4, 2026

Hi Sarah, Thank you so much for sharing your honest feedback with us. We are truly sorry to hear that your experience felt this way. It hurts our hearts to know that you felt pressured or misled. That is the absolute opposite of the safe and supportive space we strive to create. We completely understand your frustration regarding the refund process and the feeling of being upsold immediately. We want you to feel supported here, never stressed or taken advantage of. We wanted to let you know that we have already processed your request a couple of weeks ago. If you still have not recieved your request, please reach out to us and we'd be more than happy to help you. We are sending you warmth and wishing you peace on your journey forward. Thank you for updating your review, we do not mean to make you feel this way, esspecially feeling gaslight on your experience. Our request for feedback of your experience was not to push you or make you feel like we are taking advantage of you. We understand that your time with us was not what you where hoping for but we only want to support you and wish you many opporutunities during your journey, even if your not with the Neurotoned Community, we only wish you successes and a gentle journey ahead. Wishing you a gentle and lovely day ahead, and thank you again for your thoughtful feedback, this only helps us grow and develop together, and we're grateful.

Response from NeurotonedFeb 4, 2026

Hi Chandra, Thank you so much for sharing your honest feelings with us. We are truly sorry to hear that your experience felt this way. It hurts our hearts to know that you felt ignored or misled regarding our guarantee. That is the absolute opposite of the safe, healing environment we strive to build for our community. We completely understand your frustration. We want every interaction to feel supportive, never stressful. We really want to make this right for you. Please reach out to our support team again so we can look after you personally and ensure you are taken care of properly. We do not want you to leave feeling unheard. We are sending you warmth and wishing you peace on your journey forward. With gratitude, The Neurotoned Team

Response from NeurotonedFeb 4, 2026

Hi L Rosewood, Thank you so much for your patience and for giving the program a try. We are so sorry that you felt put off by the automated messages. We know how frustrating it is to feel stuck in a loop when you just want a simple resolution. We have good news though. Our team has cleared that backlog and we are ready to help you right this second. We are standing by to process your refund immediately. Please send us a quick message if both your refunds have not showed as both have already been processed on our end. We want to ensure you leave this interaction feeling supported and heard. With warmth and gratitude, The Neurotoned Team

Response from NeurotonedJan 9, 2026

Hi Suzette, Thank you for your feedback. We truly understand your frustration, and we apologize for any confusion you experienced with the program. We want to clarify that there is no ongoing subscription fee for the programs you purchased. You made a one-time payment for lifetime access to two separate programs. We also want to mention that we sent you an email explaining this before your review was posted, and we’ve always aimed to provide transparent information about our offerings. We understand that refunds can be frustrating, and we try to ensure fairness by following our policy, which includes verifying participation in the program. That said, we genuinely care about your satisfaction and would love to work with you to resolve any concerns you might have. If you have any additional questions or need further clarification, please don't hesitate to reach out through email! With warmth, The Neurotoned Team

Response from NeurotonedOct 7, 2025

Hi Shantanu, I just wanted to confirm that your refund has already been processed, we replied to your email and issued the refund right after. You should see it reflected in your account within 5–10 business days, depending on your bank. I also wanted to gently mention that your original message came through over the weekend. Our team takes that time to rest and recharge so we can continue providing the best support possible. Replies may be a little slower during those days, but please know that we always respond to every client’s request and make sure each concern is taken care of. Thank you again for your understanding and kindness, we truly appreciate you. With warmth, The Neurotoned Team

Response from NeurotonedAug 9, 2025

Hi Kelly, We’re truly sorry this experience left you feeling that way, that’s never what we want for anyone who comes to us for support. When we reached out after your refund was processed, it was simply to check in and make sure it had reached you. We hadn’t heard back yet, so we sent a gentle follow-up, and that’s when your reply came through. Our intention was never to rush you, but to ensure you felt taken care of and not left wondering about the status. For clarity, we always honor refund requests within 30 days. Our offers of extra support or alternative options are never meant to avoid a refund, but simply to give people the opportunity to try another approach if they wish. Ultimately, we want everyone to find the healing path that works best for them, even if that’s not with us. We deeply value the trust people place in us, and we’re sorry that this experience didn’t feel that way for you.