NeurotonedReviews of neurotoned.com

Response from NeurotonedMar 11, 2026

Hi Mary, We’re very sorry to hear that this has been your experience. We take concerns like this seriously and would genuinely like the opportunity to look into what may have happened. We have already requested additional information so we can investigate your case and assist you properly. If you’re able to reply to our support team with your name, the email used for your purchase, or any details about the charge, we will review it right away and work with you to resolve the issue as quickly as possible. We’re here to help and would really appreciate the chance to make this right. Neurotoned Support Team

Response from NeurotonedMar 11, 2026

Hi Tatjana, We’re very sorry to hear that this has been your experience. Our team has already reached out to you directly and provided your updated login details so you can access your account and the programs you purchased. We have also been checking in with you to make sure everything is working properly and to assist with anything that may still be causing difficulty. Please check your email for the login information we sent, and if you’re still having trouble accessing your account, simply reply to our message and we will gladly help you right away. We’re here to support you and want to make sure you’re able to access your programs smoothly. Neurotoned Support Team

Response from NeurotonedMar 11, 2026

Hi Helen, We’re sorry to hear that this was your experience. We did reach out through Trustpilot requesting a few details so we could locate your account and assist you properly, but unfortunately we did not receive a response within the time window. Without those details we are unable to find the purchase to review what happened or help process anything further. If you’re willing, please contact our support team at [email protected] with the email used for your purchase and we will happily look into this for you and resolve the matter as quickly as possible. Our goal is always to support our clients fairly, and we would genuinely like the opportunity to help you. Neurotoned Support Team

Response from NeurotonedFeb 23, 2026

Hi Jan, We are truly sorry that this was your experience. We understand how frustrating and concerning it must have felt to not receive immediate confirmation or access. We want to confirm that your refunds has been fully processed and assure you will not be charged again. We have requested our team to double-check in case any of your previous emails did not reach us. If there is anything further you sent that we may have missed, please let us know. We would genuinely like to investigate this thoroughly so that no client feels this way again. We apologise again for the stress this caused you and thank you for letting us support you, even breifly through your journey.

Response from NeurotonedFeb 23, 2026

Hi Alice, We sincerely apologise for the delay in communication that led to this review. That is not the experience we aim to provide. I want to assure you that both of your refunds have been fully processed and you will see them returned to your original payment method. We are sorry again for the frustration this caused and thank you for giving us a try. We'll be here to support you even if your not with us right now. Wishing you an abundance of opportunity and growth throughout your journey.

Response from NeurotonedFeb 11, 2026

Hi Rikki, We’re truly sorry for the delay in getting back to you. That’s not the experience we want anyone to have, and we take that on us. I’ve personally checked on this and can confirm that your refund has been processed for you. You will not be charged again moving forward, as we only mean to support you through this journey. We sincerely apologise for the frustration this caused. That was never our intention, and we truly appreciate your patience while this was being resolved. Thank you for having been part of Neurotoned. We genuinely wish you continued support, healing, and growth on your journey ahead. If there’s ever anything further we can help with, please don’t hesitate to reach out.

Response from NeurotonedFeb 4, 2026

Hi Linda, Oh my goodness, we are so sorry to hear you are going through this stressful experience. That sounds incredibly frustrating, and we want to send you some support right now. However, we believe there may be a mix-up with the company name here. We are Neurotoned, a digital program and app focused on nervous system healing. We do not sell any physical products, supplements, or bottles at all. We would never want you to feel stuck or unheard. Since we do not have any billing systems for physical goods, it is very likely this review was meant for a different business. We really hope you are able to find the correct company and get the refund you deserve. If you have any doubts or think you might have purchased our digital course by mistake, please email us at [email protected] and we will happily check for you. We are wishing you the very best in getting this sorted out quickly. With warmth, The Neurotoned Team

Response from NeurotonedFeb 4, 2026

Hi Eil, Thank you so much for sharing your honest feelings with us. We are truly sorry to hear that your experience felt this way, and we want to send you our support to get this resolved immediately. It hurts our hearts to hear that you felt misled or pressured. That is the absolute opposite of the safe, healing space we strive to create. We completely understand your frustration regarding the refund process and the feeling of being upsold. We want you to feel supported here, never stressed. We really want to make this right for you. Please reach out to our support team again so we can look after you personally and ensure you are taken care of. We do not want you to leave feeling unheard. We are sending you warmth and wishing you peace and healing on your journey forward. With gratitude, The Neurotoned Team