NeurotonedReviews of neurotoned.com

Response from NeurotonedFeb 4, 2026

Hi Rose, Thank you so much for sharing your honest perspective with us. We truly value hearing from someone with your professional background in DBT. We are so sorry to hear that the program felt too basic for your level of expertise. We aim to keep our tools gentle and accessible for those just starting to navigate their nervous system, but we completely understand that for someone with your specific training, it likely lacked the depth you were looking for. We appreciate you giving it a try regardless. We also want to apologize deeply for the frustration regarding your account details and the delay in your refund. Hearing that you received an outdated message about holiday delays is not the level of professional care we strive for. We want you to feel respected and heard, not stuck in a loop. We are ready to process your refund and ensure your account data is handled exactly as you requested. Please reach out to us so we can look after this for you immediately. We are wishing you the very best on your path forward. With warmth and gratitude, The Neurotoned Team

Response from NeurotonedFeb 4, 2026

Hi A Knights, Thank you so much for sharing such vital feedback with us. We truly appreciate you holding us to a higher standard. It weighs heavy on us to hear that our onboarding process caused you stress instead of safety. We completely understand that living with ME/CFS means your energy is precious. Knowing that a long video drained that energy and triggered anxiety is the exact opposite of the healing environment we strive to create. We are so deeply sorry for that experience. Your point about the "order not complete" message feeling misleading is completely valid. We never want to break trust right at the start of your journey. We also really love your suggestion about offering upgrades later on instead. That is such a thoughtful idea and we are taking it to heart. We want you to know your current courses are fully yours to enjoy at your own gentle pace. We hope the content itself brings you the relief you deserve. We are sending you so much warmth and wishing you deep rest as you explore the program. With gratitude, The Neurotoned Team

Response from NeurotonedAug 25, 2025

Hi Kaye, We’re really sorry to hear about your experience and the frustration this caused you. Please know that we take situations like this very seriously. Each time you reached out, we responded right away and made sure your payments were refunded promptly, as we never want anyone to feel unheard or unsupported. We also hear your feedback, which helps us do better and make the experience more healing for everyone. With warmth, The Neurotoned Team

Response from NeurotonedFeb 12, 2025

Hi Sorcha, Thank you for sharing your experience. I’m truly sorry that Neurotoned didn’t meet your expectations. We take all feedback seriously and are currently working on improving the audio and video quality to make the program more accessible and effective. I also hear your frustration about the results. Neurotoned is designed to help regulate the nervous system, but I understand that conditions like ME/CFS are complex and that individual experiences with the program can vary. While some participants have found relief with consistent practice, I completely understand that it may not have provided the results you were hoping for. The program is often most effective when completed in full, as the techniques build on each other. Many participants also find that the tools become more beneficial when incorporated into their daily routine over time. Healing is not always immediate, but these practices are designed to gently support the nervous system in the long run. If you’d like to share more about what aspects of the program didn’t resonate with you, we’d love to hear your thoughts. We genuinely want to improve and ensure that our content is as helpful as possible. If there’s anything we can do to support you, please don’t hesitate to reach out to us at [email protected].

Response from NeurotonedFeb 11, 2025

Hi Alberte, I’m sorry to hear that the video quality didn’t meet your expectations. We are actively working on improving the production value, audio clarity, and overall user experience to ensure the program matches the high standards we aim for. Your input is incredibly valuable, and I’ll be passing this along to our team as we continue refining the content. I have sent you an email. Please let us know what you would prefer to do.