NeurotonedReviews of neurotoned.com

Response from NeurotonedAug 24, 2026

Hi Judy, Thank you for sharing your feedback. We’re sorry to hear that the program did not meet your expectations and that you felt it lacked the guidance you were looking for. We’d really appreciate the opportunity to discuss your experience and find a suitable solution, including looking into your refund request. We’re unable to identify your account from the information in your review, so if you could share the email address associated with your account or contact us directly at [email protected], our team would be happy to help. We hope to hear from you and have the opportunity to make this right. With care, The Neurotoned Team

Response from NeurotonedAug 24, 2026

Hi Megan, We are sorry to hear how frustrating this experience has been, especially given the circumstances you shared. Our team has responded to your emails and has now provided a solution. You should have also received an automatic email confirmation. We are glad we were able to resolve this for you and sincerely apologize for the frustration caused along the way. With care, The Neurotoned Team

Response from NeurotonedAug 24, 2026

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling frustrated and disappointed. We’d like to clarify that the additional offers are completely optional, and our one-time purchase programs are standalone programs that can be completed without purchasing any additional products or subscriptions. We’d also really appreciate the opportunity to look into your concerns and help with your money-back guarantee request. We’re unable to identify your account from the information in this review, so please share the email address associated with your account or reach out to us directly at [email protected]. Our team will be happy to look into this and discuss a suitable resolution with you. We hope you’ll reach out so we can help make this right. With care, The Neurotoned Team

Response from NeurotonedAug 4, 2026

Hi Frances, Thank you for taking the time to share your feedback. We're sorry to hear that your first impression of Neurotoned left you feeling this way. We understand that, after difficult experiences in the past, it's natural to be cautious when considering a new program. At the moment, we haven't been able to locate an account under the information provided in your review. If you did purchase a program, we'd genuinely appreciate it if you could provide us with the email address associated with your account or directly contact our support team ([email protected]) so we can look into your experience and address any concerns directly. If your feedback is based on your experience with our website, we appreciate you sharing your perspective. We take all feedback seriously and are always looking for ways to improve the experience for those considering our programs. With care, The Neurotoned Team

Response from NeurotonedJul 17, 2026

Hi Katharina, Thank you for taking the time to share your feedback. We are truly sorry to hear that your first impression of the program left you feeling this way. We never want anyone to feel pressured, especially when they are seeking support for their nervous system. We appreciate you sharing how the experience came across to you, as this kind of feedback is important to us. We would genuinely like the opportunity to look into your experience and see how we can help. At the moment, we have not been able to identify your account based on the information available in your review. If you could reply to our support team with the email address associated with your purchase, we would be more than happy to investigate this further and work with you to find the best possible resolution. Thank you again for your feedback. We hope to have the opportunity to connect with you directly. With care, The Neurotoned Team

Response from NeurotonedJun 17, 2026

Hi James, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience has left you feeling disappointed and upset. We understand how frustrating it can be when a program does not meet your expectations, especially when you are navigating nervous system challenges. Your feedback is important to us, and we want to better understand your concerns and work toward a resolution that feels right for you. Our team has reached out to you via email and would genuinely appreciate the opportunity to connect with you directly. We are committed to finding the best possible resolution and addressing any questions or concerns you may have. We hope to hear from you soon and appreciate the chance to make things right. With care, The Neurotoned Team

Response from NeurotonedJun 11, 2026

Hi Chrissy, Thank you for sharing your experience, and we're genuinely sorry that this was your experience with Neurotoned. We can completely understand how upsetting and frustrating it would feel to request a refund under what you understood to be our money-back guarantee and then receive a response that suggested otherwise. Regardless of how that happened, we're sorry for the confusion and disappointment this caused. We've since reviewed your case and have now processed a full refund back to your original payment method. We've also sent you a direct email so that we can personally ensure everything has been resolved for you. We know you joined Neurotoned while already doing some very deep and important work in therapy, and we're sorry that we unintentionally added stress to an already challenging season instead of providing the support you were hoping for. As a small gesture of goodwill, we've also reached out privately to discuss this further, should there ever be a resource that feels supportive to you in the future, we'd be happy to assit you. Thank you for bringing this to our attention and giving us the opportunity to make things right. We truly wish you all the very best on your healing journey.

Response from NeurotonedJun 5, 2026

Hi Sian, Thank you for taking the time to share your feedback. After speaking with you directly, we understand that the issue you are currently experiencing relates to another company and not Neurotoned. As previously confirmed, your Neurotoned purchase was refunded on 25 May 2026. We also confirmed that your purchase was a one-time program purchase and was not attached to any ongoing subscription or recurring membership. We appreciate that misunderstandings can happen, which is why we reached out to discuss the matter with you directly. Based on our conversation and your confirmation that the issue relates to another company, we kindly ask that you consider removing or updating your review so that it accurately reflects your experience with Neurotoned. Thank you for your time, and we wish you all the best moving forward.