Premium Custom WatchReviews of neoluxwatch.com

This has been my first experience receiving such disappointing service from this company. I attempted to contact them multiple times and sent approximately 9–10 emails, yet I did not receive any meaningful response. The only time they replied was after I posted feedback about their poor service. In their response, they requested that I remove my review and assured me that the issue would be resolved. I complied in good faith; however, after that, they failed to respond or follow up in any way. This experience reflects a lack of professionalism and accountability in how customers are treated. Based on this experience, I would not recommend purchasing from their website.

Excellent quality for the cost. Scratches the itch for a beginner to have an Omega.

I've ordered several products and sadly not all are the same quality.

The strap not that good it can lil flip the wrong way! Weird the part near the case!

Cheaply made

The watch I received did not look like the photos or product description. It should have had a white dial and mine has a silver/gray dial. To make matters worse, the crown was so seized up I had to use pliers just to break it loose, which I think completely unacceptable for any timepiece, even a sub $300 one. After leaving my original review, I was contacted by a representative named “Elizabeth” pressuring me to take it down. I’m editing my review to make that clear, because buyers deserve to know. Save yourself the hassle. Look elsewhere. Or better yet, build your own.

The watch has fallen off my wrist twice in less than 8 hours. Two pins came loose. The second time the watch fell off my wrist, I was pushing something in my trash and had to give through thr trash to retrieve it. I am done. I tried emailing and call your customer service to no avail, neither on was functional. I am asking for a full refund.

The most atrocious customer service i've ever had to encounter. Purchased a watch in December of 2025 for a christmas gift. I had picked out the wrong one by mistake and got it changed the same day. Elizabeth confirmed and changed the order. Few weeks pass by and they send me the wrong one even though I changed it. Forward to now. They still do not want to give me a refund even though it was their mistake. Tell me how that works. POS Company. You're a joke Elizabeth.