Paulo J.
The watch is smaller than I thought…
The watch is smaller than I thought looks more like a girls watch. What also made me put that score was because when I tried to change the time or date on the watch the little circle came off then I had to put it back. On top of that I had people from the watch company texting me and emailing me telling me to change my review cause it would affect them. I mean yes they were willing to fix the issue I give them that, but at the end of the day its my review my opinion of the watch I got.
Response from Premium Custom WatchNov 5, 2025
Hi! We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right. Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around. Thank you for bringing this to our attention. — The NeoLux Watch & Co. Team