The UberSuggest platform is simple and easy to use. For the cost, there are a lot of benefits if you have a good understanding of how to make adjustments to your website.
I also previously consulted with their team and had impressive growth and results for our brand. A lot of the information they gave me was huge for our search results and overall brand appearance.
Response from Neil PatelApr 22, 2021
Hey Mikey,
We are so grateful for your kind words. Thanks for sharing your review with the community and us.
And if you need anything, you can always reach us at [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
CD
Country D.
Neil Patel's Rock-Star Team
The team I work with at NP are very informative and quick to help and they don't hesitate to explain anything I ask of them. No hidden agendas. They offer great advice and direction to what may work best for my particular company. They have lifted my company off the ground and led us to new heights. I look forward to the year ahead with them.
Response from Neil PatelJul 8, 2021
Hi Country Driven, this review made our day! Congrats on the improvements. Our main purpose is to make a positive impact in businesses.
I'm glad you are one of those!
Sometimes me and my team ask clients like you to be one of our featured case studies of the month. Be aware as we might call you soon about this!
Cheers,
Sarah
BP
Boho P.
It's been a great experience working…
It's been a great experience working with Neil Patel and his agency. The agency has strengthened our SEO and raised the volume of our business!
Response from Neil PatelJul 8, 2021
Hey Boho Pink, we really appreciate you taking the time to write this review and share your experience with the community. We are very happy with your feedback.
We are always featuring feedback like yours on our social channels, if you are not already a follower make sure you watch us on Instagram, Facebook, LinkedIn and Twitter!
Have an awesome day!
Sarah
CU
Colorful U Handmade L.
Colorful 4U Handmade Lifestyle…
Colorful 4U Handmade Lifestyle Accessories Houston, TX
I’ve had the pleasure of working with NPACCEL Agency for about a year now. They are knowledgeable, proactive and responsive. NP team has helped our small business, Colorful4u.com, to improve our SEO and Conversion Rate strategy.
Our account manager, had always exceeded my expectations adding value to our marketing efforts with his great advise. I specially appreciate how flexible they have been understanding and supporting our needs as a small business.
I’d been following Neil Patel for a while, which helped me to take the decision to hired his Agency, that I consider it now a true business partner.
Maria T. Sequeda, Owner, Colorful4u.com
Response from Neil PatelJul 8, 2021
Thanks for the review, Colorful U Handmade Lifestyle!
This is wonderful to hear and only makes our team that much more motivated to keep helping customers like yourself.
We appreciate your support!
Take care,
Sarah
AS
Ash S.
Had an extremely arrogant encounter…
Had an extremely arrogant encounter with Max Chen from NP.
I wanted to inquire about N.P helping me out with "scaling my business", for the launch of a product, which i have a decent budget for.
Before even hearing about my business or what i am trying to achieve he proceeded to tell me, because you dont have a website up and running "i dont think you are ready for us to help you?" we typically only deal with businesses who want to scale and who can spend between 1,200-30,000 per month. With the average spend being 3-5k.
I asked him 1. How does he know i am not ready for him to help me if he doesn't even know what my business is and is trying to achieve nor does he know what budget i have? Being $60k for the 3 month launch?
I told him i am very disappointed at being dismissed from the get go without even explaining what i am looking to achieve, how does he know he cant help me if he doesnt even know what it is i am doing? I said i won't be referring his business to anyone as the customer service has been atrocious.
He then proceeded to tell me that NP gets over 160,000 organic views a day and they don't give time to people they cant help, so he doesnt need the referral or business.
My view: If this is the culture you are trying to promote NP, then it comes across as being arrogant and narcissistic. Maybe you should read some of your own books.
Response from Neil PatelJul 19, 2021
Hi, Ash. Thank you for taking the time to provide us with some feedback. My name is Dan Kalinsky, I’m President of NP Australia and I'm here to make sure we can handle this situation together — but my main purpose is to make sure you're happy. I would like to make sure that we have done everything in our power to make things right.
To better resolve your situation - since we will need your personal and business information - we would like to invite you to contact me or any member of our team directly at [email protected] so we can solve this as fast as possible.
We would love an opportunity to discuss your experience further with you. We want to make your experience the best it can be — as with more than 5,000 customers around the world, our reputation is built on a high level of service and customer experience.
In addition to solving your problem, or at least having a friendly conversation to find a compromise acceptable to both parties (that I'm sure we can) I want to add something here. I want to say: thank you.
Every time we receive feedback, positive or negative, we extract from this situation something positive for the future of our company. So, you're helping us to be better.
We have an internal process of identifying necessary improvements in our products and services. At the same time, we bring relevant information to our sales team, in case any misalignment happens at the time of closing the contract. Also, we use this material as a way to train our Account Management team to better serve our customers.
Now is the time to talk and find a way to resolve this in practical and acceptable terms together. Thank you for your trust and we look forward to your direct contact at [email protected] — keep in mind this is our fastest problem solving channel available.
Dan Kalinsky
VV
V V.
Good place to start with
I have purchased a lifetime subscription, hope it will be such and the product will develop and become as great as SemRush:) I'm quite satisfied with the functionality. It has all the needed stuff to develop your online business, check and track keywords and your competitors, etc. Thank you for allowing me to buy a lifetime subscription for the nice price of $100.
I should also say about Neil's education materials and blog - they are just awesome. I learn from him for about 2 years now. If you know nothing about marketing and SEO, go ahead and dive into his posts. The material is easy to understand. He is doing an outstanding job with sharing such valuable information in such an affordable way. Thank you for that Neil, I wish you good luck!
I should say that I am quite frustrated with the negative reviews here, but I also hope that one day his agency will help me to get more traffic.
Response from Neil PatelMar 11, 2021
Hi V,
We really appreciate you taking the time to write this review and share your experience with the community.
Ubersuggest already evolved and will, even more, rest assured :-).
If you need anything, you can always reach us at [email protected].
Thanks again,
The Ubersuggest Support Team
[email protected]
CJ
Cindy J.
Pretty sure they sell email addresses…
Pretty sure they sell email addresses as I have got a bunch of spam since allowing them access to mine.
Response from Neil PatelMar 4, 2021
Hi Cindy,
We do not sell your Personal Data.
You can read more here https://neilpatel.com/privacy/#gdpr-rights
Please feel free to reach out to [email protected] should you have any further concerns.
Thank you.
MH
michael H.
Shocking customer support.
Shocking customer support.
I had cancelled my order ages ago, yet i did not notice they were still charging me for months, for more than the amount of a lifetime membership.
I told them i was willing to accept the lifetime membership and they can keep the money. They refused, stated it was nothing they could do (Even though i had cancelled it and they were still charging me). They gave me one months payment back as compensation!! Even though i was paying months for something i had cancelled.
Customer support is completely non-existent and unhelpful.
Response from Neil PatelMar 3, 2021
Hi Michael,
We've checked the history of communication using your email as well as the activities on the payment system, unfortunately, we did not receive any correspondence or service requests for cancellation. You also have the ability to cancel within you account. The two time you reached out to our support team each inquiry was responded to.
Our refund policy is also designed to provide a full refund for a reasonable amount of time, which in this case is a period of 30 days. As much as we wanted to help, unfortunately, that time frame had passed and the system is blocked to only refund accounts within the allotted timeframe.
If you have any questions please contact [email protected]
Thank you.