Neighbors Bank Reviews | Read Customer Reviews of neighborsbank.com

Neighbors BankReviews of neighborsbank.com

4.6510 reviews
Banking & Money
3621 Discovery Parkway Suite 115, Columbia, Missouri

Call Directions Website

Neighbors Bank

About Neighbors Bank

At Neighbors Bank, we believe homeownership should be within reach for everyone — especially those who feel the system wasn't built for them. We specialize in low-to-no down payment home loans, including USDA, FHA, VA, and conventional options, and we work hard to help you find the best fit for your situation.Founded in 1945 in Clarence, Missouri and headquartered in Columbia, Missouri, we're a direct-to-consumer mortgage lender serving borrowers in 49 states and Washington, D.C. We're also proud to be the #3 USDA lender in the nation.No question is too small. No goal is too big. We're here to walk through this with you.Neighbors Bank | NMLS #491986 (www.nmlsconsumeraccess.org) | Equal Housing Lender | Member FDIC

Neighbors Bank (neighborsbank.com) has 510 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: neighborsbank.com
Website: neighborsbank.com
Category: Banking & Money
Location: Columbia, Missouri
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Banking & Money, Missouri

LimeBank
Banking & Money · Bolivar, Missouri
New
1 review
1
Neighbors Credit Union
Banking & Money · St. Louis, Missouri
New
1 review
1
Central Bank
Banking & Money · Jefferson City, Missouri
Poor
14 reviews
14
North American Savings Bank
Banking & Money · Kansas City, Missouri
Poor
16 reviews
16

Neighbors Bank reviews

510 approved reviews, newest moderated first

Renee L.
Mar 29, 2021
Absolutely the worst Bank/ lender to…
Absolutely the worst Bank/ lender to work with. Horrible communication and very shady. Never get a straight answer and continued to do a run around with what's going on.
Response from Neighbors BankMar 30, 2021
Renee, thank you for leaving this feedback. We never want our clients to feel like they were neglected or mistreated while working with us. We are sorry you did not receive the experience we strive to deliver here at Neighbors Bank, and we would like the opportunity to address these concerns with you. For the most prompt assistance, please email our customer service management team at 1-813-514-4190 or [email protected] to get in touch with any additional feedback or concerns. Our Client Advocate team is in the office from 9 a.m. to 5 p.m. CST, and messages outside those hours will be answered on the next business day. We look forward to hearing from you, Renee! - Shane W., Support Specialist
Report
Michelle H.
Mar 21, 2021
I worked with Jami Clevenger and she…
I worked with Jami Clevenger and she was absolutely amazing!!! She really just wanted the best for me and my family. If I could give her more the 5 stars I would. She really works to get you the best she can. I would recommend working with her!!
Response from Neighbors BankMar 23, 2021
Thank you so much for your amazing review Michelle! We are thrilled to hear you enjoyed your time working with Jami Clevenger. Jami is so passionate about helping people get into homes they love and it sounds like you were able to experience that first hand! I will make sure to let her know all your kind words. I know she will really appreciate it. Congratulations! -Emily C., Support Specialist
Report
Laura H.
Mar 4, 2021
10/10, would recommend!
The online system was easy to use and my loan team was quick to communicate every step of the way. I would recommend Ashley and her team to anyone looking for a home or refinance!
Response from Neighbors BankMar 4, 2021
This is what we love to hear, Laura! No matter the question or the time, we always want to be by your side throughout the entire process! Ashley is such an amazing asset to us here at Neighbors Bank, and so it comes as no surprise you had such a great experience with her. I'll make sure to send this stellar recommendation over to Ashley and her team; they'll be delighted to see this! Welcome to the Neighbors family, Laura! - Shane W., Support Specialist
Report
Cathy
Mar 3, 2021
As a first time home buyer
As a first time home buyer, Jamie Clevenger, Joshua Wilcox and my real estate agent, Irv Tourtellotte made the whole process as stress free as possible. They were always pleasant & super positive. Any question I had they answered right away. All in all, purchasing my home was actually a wonderful experience.
Response from Neighbors BankMar 3, 2021
Cathy, we are happy to hear your loan team made this process as stress-free as possible. Clear communication is key when purchasing a home, especially for the first time! We appreciate your awesome 5 star review and congratulations on your new home! -Hannah M., Support Specialist
Report
Shane G.
Feb 26, 2021
Amazing Customer Service
I would highly recommend going through Neighbors Bank and working with Dave Lawson as he put in the effort and care needed to go through something as stressful as a refinance it initial home loan. The team at neighbors bank kept things moving and truly cared for us in the process and made sure we were knowledgeable in what was going on.
Response from Neighbors BankMar 3, 2021
Hey Shane! We are glad that Dave was able to turn a stressful situation around and truly cared for you throughout the refinancing process. We always strive to share any knowledge with our clients and ensure they feel comfortable. Thank you so much for taking the time to leave us this wonderful review! -Hannah M., Support Specialist
Report
Liz M.
Feb 25, 2021
I will recommend Neighbors to anyone…
I will recommend Neighbors to anyone that is looking for their next home. They made a stressful task easy. Thank you!
Response from Neighbors BankMar 3, 2021
Hi Liz! We are so happy that your loan process was stress-free and we appreciate your recommendation. Best wishes! -Hannah M., Support Specialist
Report
Doug S.
Feb 24, 2021
I had a great refi experience!
I had a great experience with this refi. Everything was laid out step by step, and I was notified asap when there was a step I needed to do help speed the process along to a quick conclusion. I would definitely recommend anyone to give them a chance to do theyr home loan or refi!
Response from Neighbors BankFeb 25, 2021
Thank you for the kind words, Doug! It's very important to us that you have a great experience all around. We appreciate the recommendation and feel free to reach out anytime! - Zeb J., Support Specialist
Report
tristen H.
Feb 19, 2021
My fiancé and I were searching for our…
My fiancé and I were searching for our first home and neighbors bank made the journey a whole lot easier. Rachael answered every question we had. I would 100% recommend her services to anyone looking to buy a home!
Response from Neighbors BankFeb 22, 2021
Hi Tristen! Glad to see that Rachel and the team at Neighbors Bank made your first home-buying journey easy and answered all your questions! We are grateful for the recommendation, and we are here for you if you need us again! Congratulations! -Jeff C., Support Specialist
Report