Neighbors BankReviews of neighborsbank.com

The home mortgage appraisal took over two weeks longer than promised. The buyers were putting 50% down, yet the bank’s underwriters were asking probing questions about their own appraiser’s findings causing more delays, even after the initial two week delay. The entire process was overly burdensome and they really need to refine their processes. There was way too much banking red tape given the parameters of this transaction.

It took my wife and I 2 weeks just to get through a pre-qual process that we were told was the pre-approval process. We offered documents multiple times and were told they weren’t needed at that time. 11 days after running our credit I followed up for the 3rd time and we were finally entered into the pre-approval process. We uploaded our documents onto their site within a couple of hours and were told we’d hear something within 48 hours. We’re coming on 72 hours now and have missed out on offering 2 homes we were interested in since we started this way too long process. Both staff members I have dealt with have been short and seem annoyed by my follow ups like the biggest move of our lives isn’t waiting on their yes or no in a timely fashion. Show a little compassion and be a little more transparent, this could go a lot better for the customer. Just my opinion.