Neighbors BankReviews of neighborsbank.com

Scott and Rachel were amazing they helped me through the whole process. My experience was great but the Underwriting drive me crazy😂

The process started off great. Sales really sold us. We told them how far the house was and what our jobs were and what our plans were for jobs and commute at the very beginning. They said great and committed us, had us pay for an appraisal and submit all paperwork including 401k (our down payment) and letter from my mother in law that she would not charge my husband rent to stay there while he kept his contracted, municipal, educator job. Silence for weeks. Send an email asking if we are still on track. Not approved for said contractual salary as it is 100 miles from the house. But they knew this at the beginning and had us have his mother affirm it. Instead, they said we had 30 days to find a new job of same salary and submit that FOR REVIEW. And provide more proof of funds for the difference. What? Leave a salaried contract? To be reviewed? Lost money, lost time, lost a friend, and would never ever ever recommend. This isn’t a lighthearted transaction and affects jobs, credit and this process seemed to forget that. We lost a house, money, and a family friend because this bank was not clear, honest, or upfront with their requirements. DO NOT TRUST THEM. Use your local bank.

Hiring real people who care about others my favorite was Gabrielle (Gabby) sending her a big hug 🫂 🤗 ❤️

Tim, Courtney and the rest of the team at Neighbors bank were so helpful and quick to answer all of my questions.

I had a fantastic experience with Neighbors Bank. My loan officer, Mackenzie Gonzales, was patient, understanding, and so communicative throughout the process. My loan coordinator was great too. This was way a way smoother process than the first time I purchased a home and I am so thankful to have found Neighbors and a lifelong company I can use for future purchases!

Neighbors Bank and my loan officers rock!!! I had received a loan estimate from a local bank and was getting ready to sign with them. I found Neighbors Bank and 30 min after filing an online form I was contacted. They were able to beat the local bank not only in terms of professionalism and customer service but also gave me a loan estimate with much better rates and credits than the local bank.

Always answered the phone when I called. This is the first time we had sold and bought a house contingency and he always made me feel like I was important enough to ask the dumb questions that I didn’t know the answers to. Very friendly and honest about rates and no hidden surprises when we sold and bought. He didn’t put me or my family in a financial situation that we couldn’t afford just to make a sell. I will definitely be recommending Joey to anyone buying or selling to go through in the future.

From beginning to end, I felt like my hand was being held consistently. What I most appreciate about Jason is his clear and direct communication, making sure I knew all of my options and sharing his knowledge.