NebrooReviews of nebroo.com

Response from NebrooJul 6, 2026

Thank you for taking the time to share your experience! We're thrilled to hear that Brenda made your upgrade process smooth and enjoyable. It's wonderful to know she was knowledgeable, helpful, and able to assist you in finding the model that best suited your needs. We'll be sure to pass along your kind words to Brenda. We're also delighted that you're happy with your Infinity hearing aids. Thank you for choosing Nebroo—we truly appreciate your support!

Response from NebrooJul 4, 2026

Thank you for sharing your feedback. We're sorry to hear that the hearing aids did not meet your expectations and that you've had such difficulty reaching our support team. We understand how frustrating this experience must have been. We've recently experienced issues with some of our communication channels, which may have contributed to delays in responding, and we sincerely apologize for the inconvenience. We would appreciate the opportunity to review your concerns and assist further. Please provide us with your phone number and email address so one of our team members can contact you directly. Thank you for bringing this to our attention.

Response from NebrooJul 4, 2026

Thank you for taking the time to share your experience! We're delighted to hear that Marcus provided you with the support you needed. It's wonderful to know he took the time to understand your concerns, answered your questions professionally, and helped find a solution that better fits your needs. We'll be sure to share your kind words with Marcus. Thank you for choosing Nebroo, and we hope your new hearing aids provide you with a great experience!

Response from NebrooJul 4, 2026

Thank you for taking the time to update your review. We're sorry your initial experience with our customer support did not meet your expectations, but we're grateful we had the opportunity to reconnect with you. We're pleased to hear that you've been receiving attentive support and that your dedicated agent has been helpful throughout the process. While we're sorry the product wasn't the right fit for your needs, we truly appreciate your recognition of our team's efforts. Thank you for your feedback and for giving us the opportunity to assist you.

Response from NebrooJul 4, 2026

Thank you so much for your thoughtful review! We're delighted to hear that Larry was able to answer your questions clearly and make the process quick and easy. Providing knowledgeable, courteous, and attentive service is something we strive for, and we're thrilled to know Larry made such a positive impression. We'll be sure to share your kind words with Larry—they'll mean a great deal to him. Thank you for choosing Nebroo, and we look forward to serving you again in the future!

Response from NebrooJul 4, 2026

Thank you for taking the time to share your experience. We're glad to hear that Mark was able to assist you and work with you to reach a resolution. We also appreciate you pointing out that the return shipping instructions were not as clear as they could have been. Feedback like yours is valuable and helps us identify opportunities to improve our communication. While we're sorry the hearing aids weren't the right fit for your level of hearing loss, we're pleased to hear that they were easy to use and performed as intended. We'll be sure to share your kind words with Mark. Thank you for choosing Nebroo, and we appreciate your honest feedback.

Response from NebrooJul 4, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been when you were unable to get the assistance you needed. We regret that the device settings and the support process did not meet your expectations. We've also recently experienced issues with some of our communication channels, which may have contributed to the longer wait times, and we sincerely apologize for the inconvenience. We would appreciate the opportunity to review your concerns and assist further. Please provide us with your phone number and email address so one of our team members can contact you directly. Thank you for bringing this to our attention.

Response from NebrooJul 4, 2026

Thank you for taking the time to share your experience. While we're sorry to hear that the hearing aids weren't the right fit for you, we're delighted that Amanda was able to provide the support and care you deserved. It's wonderful to hear that she was knowledgeable, thoughtful, and committed to helping you find a satisfactory resolution. We'll be sure to share your kind words with Amanda—they'll mean a great deal to her. Thank you for choosing Nebroo and for giving us the opportunity to assist you.