NebrooReviews of nebroo.com

Response from NebrooOct 16, 2026

Thank you for your feedback! We’re glad Andrew was courteous and helpful once you reached him. However, we sincerely apologize for the 20–30 minute wait. We’ve been experiencing issues with our phone lines, and we understand how frustrating long hold times can be. We appreciate your patience and will share your kind words with Andrew. ❤️

Response from NebrooOct 12, 2026

Thank you for sharing your feedback. We’re glad to hear that Felyn was friendly and helpful during your interaction. We’ll be sure to share your kind words with her! However, we sincerely apologize for the long wait and the difficulties you experienced with the refund process. We understand how frustrating it can be when resolving a concern takes longer than expected. We’ve been experiencing issues with our phone lines, and we’re sorry for the added inconvenience this has caused. Your feedback is important to us as we continue working to improve our customer service and make the refund process smoother for our customers. Thank you for your patience and for giving Nebroo the opportunity to assist you. ❤️

Response from NebrooOct 16, 2026

We’re sorry to hear that your experience didn’t meet your expectations. We understand that choosing hearing aids is a personal decision, and comfort, appearance, and finding the right solution are all important factors. We also apologize if our return process felt frustrating or if our upgrade offers came across as too pushy. Your feedback is valuable, and we’ll use it to help improve the experience we provide to our customers. ❤️

Response from NebrooOct 16, 2026

Hi Jacci, thank you for taking the time to update your review. We're glad our supervisor was able to take care of everything for you in the end, and we're sorry for the confusion caused by the additional follow-ups. That's helpful feedback for us. You're absolutely right that hearing is very personal, and we appreciate your patience while we worked with you. — The Nebroo Team

Response from NebrooOct 16, 2026

We sincerely apologize for the frustrating experience you had with our return process. We understand that when the hearing aids don't meet your needs due to fit or sound issues, requesting a refund should be straightforward, not require multiple emails and phone calls. We've been experiencing issues with our phone lines, and we're sorry for the lengthy hold times and difficulty reaching our team. We also regret that the repeated offers made the process feel more complicated than necessary. Your feedback is important, and we recognize that we need to make the return experience smoother and more respectful of our customers' time. Thank you for bringing these concerns to our attention. ❤️

Response from NebrooSep 26, 2026

Thank you for sharing your experience! We’re glad to hear that you were ultimately able to connect with our customer service team and receive your refund. We’re sorry about the initial difficulty reaching us by phone. We’ve been experiencing issues with our phone lines, and we understand how frustrating it must have been to go through the automated options without being connected to a representative. We’re happy to hear that the customer service representative was kind and helpful throughout the return process. We’ll be sure to share your positive feedback with our team. Thank you for giving Nebroo the opportunity to assist you! ❤️

Response from NebrooOct 16, 2026

Hi Darlene, thank you for updating your review. We're sorry the product wasn't the right fit and that getting a status update on your refund took so long — we've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times and difficulty reaching our team. We're glad to hear your refund has now been received, and we appreciate your patience and feedback. — The Nebroo Team

Response from NebrooSep 19, 2026

Thank you so much for taking the time to update your review and for giving Nebroo another opportunity to make things right. We truly appreciate your honesty and your willingness to work with our team despite the frustration and disappointment you initially experienced. We’re glad our team has been able to reconnect with you and address your concerns. We hope the new Nebroo product provides the experience you’re looking for, and we look forward to hearing about your results. Thank you again for your patience, understanding, and continued trust in Nebroo. ❤️