NebrooReviews of nebroo.com

I wrote an honest review MONTHS ago about my experience trying to get a refund from Nebroo, including the $40 return shipping charge. After a number of phone calls back and forth, a nice customer service agent told me to request the shipping refund on PayPal, which I did. However they failed to actually follow through and refund that money. After four months, I gave up. They have now reported my review, claiming I violated some sort of privacy rule, perhaps because I actually complimented the customer service person by name. Honestly, a compliment. My review has been removed. I have appealed that. But in the meantime, I adamantly believe, now more than ever, that this business has questionable values. Funny that I had accepted that I'd never receive that money. But they couldn't accept that someone gave an honest review. I'm sure they'll report this review, as well.

I initially ordered the Nebroo Bluetooth Infinity hearing aids, paying almost $500. They were so loud, even on the lowest setting, that it was painful to use them. I tried calling to get the refund that the company promises, and after numerous attempts to contact customer service, they finally offered to upgrade me to the Nebroo BTE version, supposedly valued at $1800. They worked fine for a little while until they stopped working completely. I contacted the company looking for help. Again, it took quite a while before someone responded to my inquiry. When their suggestions on how to try to fix the problem did not work, I asked for my money back. I could not get my emails returned or get anyone to pick up their service number. It took my posting a very unfavorable review on this site (since removed) before I was finally contacted by the company with apologies for the difficulties I was having and given the return reference number that I needed, along with instructions on how to return the hearing aids. The same day I received an email from the company’s Customer Experience department, which was also very apologetic for my bad experience. They offered to refund me my purchase price in full without returning the hearing aids if I wanted to donate them. But by the time I confirmed their offer with them (again it took several days to get a response), I had already returned them. I have finally received my refund, so I can now draw a line under my experience with Nebroo. I am relieved that they honored their money-back guarantee, which went a long way to restoring their credibility with me. Every company large and small can and should focus on their customer service and customer experience; Nebroo's can use some work, but at least they are honest and honored their money back guarantee. It's a shame that I could not get their more advanced product to work after it stopped - while it was working, I was very satisfied with it. Be prepared to be patient with getting any assistance from their customer service and I hope you have better success with their product than I did.

Hearing aids produced potentially hearing damaging chirping. Lowered volume and tried all sizes provided of rubber nubs as suggested to mitigate the problem. Company only agreed to refund $36 or the $100+ purchase price despite my being well within the supposed 120 day money back guarantee. They also wanted me to pay for return shipment to company's Canada location. Waste of money.

The aids work great when they work. I received my aids on August 18, 2026. About 3 weeks ago one stopped working for a few days then started working again, About a week later the same aid quit again, I called Nebroo and I was told how to try correct the issue but it did not work. I was transfered to someone who was supposed to be able to do something to fix the aid or send me a n ew one, After 2 calls and 1 1/2 hours waiting I gave up. If I cannot contact anyone from Nebroo I will contact our State Attorney's office for assistance. Saying there is assistance and not providing it is not good PR. Dale

I am attempting to return a device and I'm typing this while being on hold for 40 minutes and counting. In order to return a device you need a return number(RRR) and a return address. After a number of calls and emails , I still haven't talk to anybody or have anyone return my calls. The early emails were responded to with " Sorry for the inconvenience" but no return info. Talk about customer service, but no delivery. UPDATE Got thru on 9/17 to talk to a human who gave me a RRR number and confirmed return address and told me to wait and i would receive a call that same day which I did not,but on the next day I received a call saying they would process the refund and I didn't have to return the hearing aids . They were aware of the original TP review. Nice people once you finally can talk to somebody.

Cannot get the wax guards to click on the hearing aids. Calling customer support takes me to a robot who loops back to the same unhelpful information. Also, right one stopped charging and left one hisses at lowest setting. After reading the reviews I know it is useless to try to return them. Next time I'll read reviews first.

I would not buy hearing aides from Nebroo. I did and the customer service was ok until I decided to return them. They did not help me much at all after that. I was not happy with the hearing aides and they did not help my hearing. I had lots of noise with them and were not comfortable. Customer service is only available by email and they will get back to you fairly quickly until you decide to return them. You won't hear back from them from that point on. The refund policy is a scam. They want you to return the hearing aides to a place in Canada and it was going to cost me $43.00 to return them. I was responsible for paying that. After a couple weeks of emails to them, they responded and told me I could return them but I needed to send pictures of the item and get the ok before returning. They gave me another option, I could keep the hearing aides and they would credit me $59. Either way, I was going to be out about $50 so I took the credit. Don't get fooled by their refund policy. You will not get all your money back! I'll probably get the same Ai generated message for this review that everyone else is getting telling me to send in my order number, etc. They should have that information already. Scammed again! UPDATE: Nebroo customer service contacted me about my review and offered me a refund of the shipping amount and an updated pair of hearing aides. It's to bad someone didn't contact me before I wrote this review. So, I guess there is someone in customer service who cares about my experience. This customer service lady was very nice and we worked out a solution.

I got my hearing aids and was told that they would refund my money if I did another review as my first one was not good.well I am doing to now.they did refund my money but Customer service is terrible to say the least you sit on hold forever and no one anewers.!! that is the truth. yes they did refund my money but I will not buy from them again. hearing aids are small and no way to replace tip. tried for over and hour and gave up. buy the more expensive ones and you will not regret it