NebrooReviews of nebroo.com

Response from NebrooJul 17, 2026

Thank you for taking the time to share your experience and update your review. We're sorry for the initial frustration you experienced while trying to begin your return process. We understand how disappointing it can be when you're looking for assistance and don't receive the resolution you expect right away. We're grateful that Marianne was able to reach out, apologize, and provide options that helped turn your experience around. We're glad her support and willingness to find a solution helped make you smile. Thank you for your patience and for giving us the opportunity to address your concerns. We truly appreciate your understanding and your feedback as we continue working to improve our customer experience.

Response from NebrooJul 17, 2026

Thank you so much for sharing your experience! We're delighted to hear that Larry provided outstanding support and took the time to listen to your concerns. Finding the right fit is an important part of the hearing aid experience, and we're glad he was able to offer a solution and help address your needs. We truly appreciate your kind words about Larry's professionalism, preparation, and the care he showed during your conversation. We'll be sure to share your compliments with him. Thank you for choosing Nebroo. We’re grateful for your trust and appreciate the opportunity to support you!

Response from NebrooJul 17, 2026

Thank you so much for your wonderful feedback! We're thrilled to hear that Travis was able to provide such great support and make your experience a positive one. His dedication to helping customers and providing excellent service is exactly what we strive for. We'll be sure to share your kind words with Travis—he'll be happy to know that his efforts made such an impact. Thank you for choosing Nebroo. We truly appreciate your trust, support, and recommendation!

Response from NebrooJul 17, 2026

Thank you for sharing your feedback. We're sorry to hear about the difficulties you experienced with the fit of your hearing aids and the challenges you faced while trying to get assistance. We understand how frustrating it must be to receive devices that don’t work comfortably for your ears, especially after trying different options and waiting for follow-up support. We also apologize for the concerns regarding the unexpected charges and the difficulty reaching our team. We appreciate your feedback that the hearing aids themselves were not the issue, but rather the fit for your specific ear canals. We’d like the opportunity to review your account, address your concerns, and assist with your request for a resolution. Please provide your contact information so our team can reach out and help. Thank you for bringing this to our attention. Your feedback helps us improve our products and customer support experience.

Response from NebrooJul 17, 2026

Thank you for sharing your feedback. We're sorry to hear about the frustration and concern you experienced regarding the charges on your account and your attempts to reach our support team. We understand how upsetting it can be to see unexpected charges and not be able to connect with someone right away to get answers. We sincerely apologize for the inconvenience caused by the difficulty reaching our team. We would like the opportunity to review your account and help clarify the charges and address your concerns. Please provide your contact information so our team can reach out directly and assist you with this matter. Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our customer experience.

Response from NebrooJul 17, 2026

Thank you for your kind feedback! We're glad to hear that Marcus was insightful and helpful during your experience. Providing knowledgeable and supportive assistance is something we strive for with every customer interaction. We'll be sure to share your compliments with Marcus. Thank you for choosing Nebroo—we truly appreciate your trust and support!

Response from NebrooJul 17, 2026

Thank you so much for your wonderful feedback! We're delighted to hear that April provided you with such a positive experience. Her knowledge, kindness, patience, and willingness to help are exactly the qualities we strive for when supporting our customers. We'll be sure to share your kind words with April—she'll be happy to know that she made such a great impression and represented Nebroo so well. Thank you for choosing Nebroo. We truly appreciate your trust and support!

Response from NebrooJul 17, 2026

Thank you for taking the time to share your update. We're glad to hear that your concerns were addressed and that the company was able to make things right. We appreciate your patience and the opportunity to work through the situation with you. Thank you for giving us the chance to resolve the matter, and we appreciate your understanding and support.