Kim K.
Frustrating experience
Frustrating experience! They need to tell you upfront that if you have tinnitus, these hearing aids are not for you! I called after 6 weeks to share my frustrations. The agent was trying, but could not resolve the troubles I had - not fitting in ear, squealing sounds that were painful. When I gave up and called to return, I was put on hold for over an hour and a half for 2 days, then call ended. On the 3rd day, I got Shiela. She listened, then helped me. I COULD pay to return to Canada, but she finally offered me 70% of my money back (keeping the hearing aids). I chose that, knowing it would only be a few dollars difference than if I had to pay shipping. Thank you to Shiela! Money agreed on was returned immediately. But was not a happy experience with Nebroo!
Response from NebrooAug 24, 2026
Thank you for sharing your detailed experience. We're sorry that the hearing aids did not meet your needs and that you experienced discomfort, fit issues, and persistent squealing. We also understand how frustrating the extended wait times were when you were trying to arrange a return. We're glad that when you finally reached Shiela, she took the time to listen to your concerns and work with you to find a resolution that avoided the additional return shipping expense. We're pleased to hear that the agreed-upon refund was processed promptly, and we'll be sure to share your appreciation with Shiela. We also appreciate your feedback about clearly communicating product suitability and setting expectations. Your experience is valuable as we continue working to improve the customer experience. ❤️