Phyllis C.
I had gotten my Nebroo hearing aids
I had gotten my Nebroo hearing aids, but unfortunately I have tinittus really bad. The sound from the hearing aids made the tinittus worse. I had tried calling them multiple times but could never get through to anyone. I finally emailed them and Marianne from Customer Support, called me. Unfortunately we were playing phone tag. I just needed to know how to send them back with the RRR Code since I never got to speak with anyone. She was more than helpful. Very understanding. GREAT CUSTOMER SUPPORT FROM HER. Because of her, I would definitely recommend anyone to get the hearing aids.
Response from NebrooAug 24, 2026
Thank you so much for sharing your experience! We're sorry to hear that the hearing aids were not suitable for you and that they aggravated your tinnitus. We understand how important it was for you to get clear guidance on the return process. We're especially glad that Marianne was able to reach out, patiently work through the communication difficulties, and provide the information you needed. Her understanding and dedication clearly made a positive difference in your experience. We'll be sure to share your wonderful recognition with Marianne. Thank you for giving Nebroo the opportunity to assist you, and for your kind recommendation! ❤️