NebrooReviews of nebroo.com

Response from NebrooAug 24, 2026

Thank you so much for your kind feedback! We're delighted to hear that Karl listened carefully to your concerns and made the transition to a new pair of hearing aids easy and stress-free. His kindness and attentiveness are exactly what we strive for in our Customer Service team. We'll be sure to share your appreciation with Karl. Thank you for choosing Nebroo and for recognizing his excellent service! ❤️

Response from NebrooAug 24, 2026

Thank you so much for your wonderful feedback! We're thrilled to hear that our team has gone above and beyond to help you find the best-fitting product. We understand that finding the right fit can sometimes take a little extra care, and we're especially glad our representatives were helpful, patient, and polite throughout the process. It's wonderful to know that we've been able to make your experience stress-free. Thank you for your trust in Nebroo and for taking the time to recognize our team's dedication! ❤️

Response from NebrooAug 24, 2026

Thank you for taking the time to provide this update. We're glad to hear that our team was able to reconnect with you and offer a full refund. We completely understand your decision to wait until the refund has been received before considering the matter fully resolved. We sincerely apologize for the earlier communication difficulties and the frustration they caused, particularly after you requested a refund. We'd still like the opportunity to assist and ensure your case is properly followed through. A member of our team will reach out to you directly to check on the status of your refund and provide any assistance needed. Thank you for giving Nebroo the opportunity to address your concerns. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your feedback. We're sorry to hear that the hearing aids did not meet your expectations and that you've had difficulty reaching a live representative for assistance. We understand how frustrating it can be, especially as an experienced hearing aid user, to have questions about the product and return process without being able to get timely support. We apologize for the difficulty you've encountered with our communication channels. We'd still like the opportunity to assist and clarify the return process for you. Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up with you directly. Thank you for bringing your concerns to our attention and for giving Nebroo the opportunity to address them. ❤️

Response from NebrooAug 24, 2026

Thank you so much for your wonderful feedback! We're delighted to hear that Larry made your experience easy and stress-free. It's great to know that he promptly contacted the delivery company, secured an anticipated delivery date, and kept you informed throughout the process. We're especially happy that Larry's pleasant and accommodating approach made such a positive impression. We'll be sure to share your kind words with him! Thank you for choosing Nebroo, and we're glad to know you'll be in good hands with Larry for any future assistance. ❤️

Response from NebrooAug 24, 2026

Shelia, in a very professional and caring way resolved the problem I was having with my account. Her concern was refreshing and by being so, turned my skepticism into now being an advocate for Nebroo.

Response from NebrooAug 24, 2026

Thank you for sharing your experience. We're truly sorry for the frustration you and your husband have experienced while trying to arrange a return. We understand how upsetting it is to repeatedly attempt to reach someone and have the calls disconnect. We'd still like the opportunity to assist and help get your refund request resolved. Please provide your order number and the email address associated with the purchase so our team can locate the account and follow up with you directly. We sincerely apologize for the inconvenience and appreciate your patience. We hope to have the opportunity to make this right for you. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your experience. We're truly sorry to hear about the duplicate charge and the difficulty you and your mother have had reaching our team. We understand how concerning and frustrating it is when a billing issue remains unresolved despite repeated calls and emails. We'd like the opportunity to review the account and help resolve the duplicate charge and refund request. Please provide the order number and the email address associated with your mother's purchase so our team can locate the account and follow up directly. We sincerely apologize for the frustration and inconvenience. We take billing concerns seriously and would appreciate the opportunity to make this right. ❤️