NebrooReviews of nebroo.com

Response from NebrooAug 24, 2026

Thank you for sharing your perspective and for taking the time to explain your concerns. We understand your concerns regarding how the product is presented in advertising, particularly around the appearance of the hearing aids and the expectations that marketing materials may create. We take feedback about clarity and transparency seriously and appreciate you bringing this to our attention. We'd like the opportunity to better understand your concerns and review the specific experience you encountered. Please provide any relevant order information or the email address associated with your purchase so our team can look into the matter and follow up with you directly. Thank you for bringing this feedback to our attention and giving Nebroo the opportunity to address your concerns.

Response from NebrooAug 24, 2026

Thank you for sharing your experience. We're sorry to hear that the hearing aids did not meet your needs and that you have had difficulty obtaining the return authorization you requested. We understand how frustrating it must be to make multiple requests over the course of a week without receiving the information you need to proceed with your return. We also appreciate your feedback regarding the instruction manual and the difficulty of navigating the information. We'd still like the opportunity to assist. Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up with you directly regarding your return request. We apologize for the inconvenience and appreciate your patience while we work to address your concerns. ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your experience. We're truly sorry for the frustration you've experienced with the return process and the difficulty reaching our Customer Service team. We understand your concerns regarding the return shipping costs and your hesitation about providing banking information. We take your trust and privacy seriously, and we appreciate you explaining why you feel uncomfortable with the current process. We'd still like the opportunity to assist and review your case. Please provide your order number and the email address associated with your purchase so our team can locate your account and have someone reach out to you directly. We sincerely apologize for the inconvenience and hope we can help provide a better resolution. Thank you for giving Nebroo the opportunity to address your concerns. ❤️

Response from NebrooAug 24, 2026

Thank you so much for your wonderful feedback! We're delighted to hear that Asim was quick to respond, helpful, and provided you with an excellent customer service experience. We'll be sure to share your kind words with Asim and recognize his dedication to assisting you. Thank you for choosing Nebroo and for taking the time to recognize our team! ❤️

Response from NebrooAug 14, 2026

Thank you so much for your wonderful feedback! We're delighted to hear that our representative was detailed, patient, friendly, and supportive while addressing all your questions. Providing clear and helpful information is something we truly value. Thank you for choosing Nebroo and for recognizing our team's commitment to great customer service!

Response from NebrooAug 14, 2026

Thank you for sharing your experience, TC. We're sorry to hear that the hearing aids have not performed as expected and that you've had difficulty reaching our support team. We understand how frustrating it must have been to experience inconsistent performance and excessive noise, especially after trying to contact us several times. We apologize for the delays you've encountered with our communication channels. That said, we'd appreciate the opportunity to review your case and make things right. Our team is committed to helping customers find a suitable solution, whether that means troubleshooting the devices or assisting with the return process. Please provide your order number or the email address associated with your purchase so we can look into your case and assist you further. Thank you for your patience and for giving Nebroo the opportunity to address your concerns.

Response from NebrooAug 14, 2026

Thank you so much for sharing your wonderful experience, Jim! We're delighted to hear that our team worked with you to troubleshoot the issue and, when those steps didn't resolve it, made sure you received a replacement pair. We're especially happy to know the new hearing aids are working great! Thank you for your patience, and we're thrilled that you're happy with both the product and the service. We truly appreciate your trust in Nebroo!

Response from NebrooAug 14, 2026

Thank you for your kind feedback! We're glad to hear that our representative was great and took the time to explain everything clearly. We truly appreciate you recognizing the care and support you received. Thank you for choosing Nebroo!