Jeff
After reporting inferior Bluetooth…
After reporting inferior Bluetooth sound & connectivity Nebroo sent me another pair claiming the first pair must be defective. The replacement pair was no better. My attempt to receive a refund has been futile. I called the customer carephone & emailed Nebroo and have not been able to connect with anyone. After being on hold twice today for an hour a recording asked me to leave a message which I did. The second time I left the following message: "I was on hold for another full hour, 2nd time today. My next call will be to the Better Business Bureau and/or the Federal Trade Commission unless I hear back from you and get a full refund authorization today." Neebro finaaly called me back several times when I was not available. They finally sent me a text telling me they were given me a 100% refund and that I didn't need to send to send anything back. The refund hit my account today. Customer service was frustratingly slow, but in the end Nebroo honored their 129-day return policy. Thank you.
Response from NebrooAug 14, 2026
Thank you for sharing your experience. We're sorry to hear that the replacement pair did not resolve the Bluetooth sound and connectivity issues and that you've had difficulty reaching our team regarding your refund. We understand how frustrating it is to spend hours on hold and still be unable to connect with a representative. We apologize for the communication difficulties you've encountered. We'd like the opportunity to review your case and work toward a resolution. Please provide your order number or the email address associated with your purchase so our team can locate your account and assist with your refund request. We appreciate you bringing this to our attention and hope we can turn this experience around for you.