NebrooReviews of nebroo.com

Travis was very helpful and accomplished my requests perfectly

Karl was very nice and informative about everything we discussed. I really appreciate the time he took explaining the BTE to me. I look forward to hearing from him again. Thank you very much, Mike

Maria from Nebroo did a great job addressing my needs quickly and with kindness

Nebroo has a poor return policy and customer service. Do not purchase from this company. I have called 8 times in the last two weeks and was on hold two hours each time. Some of the calls they just hang up. Reaching out after purchasing to return them is a nightmare. I have sent 15 emails with no response. I am 69 years old and spend over $750 on these hearing aids. I took them to my ENT and the provider said they are garbage and won't fix my hearing loss as he diagnosed me with sensorneuro hearing loss. They are a scam company Re:[## 299904 ##] Re: Order #411639 confirmed After someone did reach out due to this platform request, they did resolve the issue. They refunded the money back and I also was advised that I should keep them. I donated them to the church charity as I they wouldn't work for me anyway. Thank you Nebroo.

What Make my Expirience great, what's the agent on the other end of the phone that spoke with me with kindness and courteous and was very professional in answering my question and getting the problem resolved. I think you deserves a raise and I hope the other agent is just as professional as she was.

I've had the Nebroo hearing aids for about a month now but they are definitely a bad fit for my ears. I tried all the tips to no avail, so I've been trying to contact them for the information needed to process a return. No one answers the phone or call me back! I tried email, but that's turning out to be a run-around as well. I guess my next step will be the BBB!! This has truly been a frustrating process. This is my update to the review above. I am pleased to report that Nebroo has processed my refund and has somewhat restored my faith in customer service by acknowledging my frustration with the refund process. Hopefully, Nebroo hearing aids will work out well for all future customers.

Larry was a great customer service rep. I was happy that thru considered upgrading to a different device. Thanks again

2nd GOOD NEWS UPDATE 09/05/2026: Maryann called again today, Saturday no less, to let me know that the refund has been sent on her side, actually yesterday on the 4th of September. I can see the notices in my email that the full amount in several transactions, just like the money was taken out in the first place, has been released on their side. My bank takes time to process things, so I don't see it yet, but I am sure I will. Maybe Monday or Tuesday. Thank you Maryann with all my heart. Will keep you all posted! Sincerely and gratefully, Gail Forsberg UPDATE: 09/03/2026 Maryann from Nebroo called me this morning and apologized for my experience with them. She reported that she will be sending me a full refund - without my needing to send them back the product - and gave me suggestions of places I can donate them, such as a local Veterans office, church or nursing home. She explained they are a new startup and are going to hire more people to cover the phones, etc. I am very grateful for her explanation and her efforts to repair this situation. Note that this was a 1 star review, and I changed it to 4 stars due to Maryann's phone call this morning and that they are going to refund my full purchase cost. Do not buy hearing aids from Nebroo! (Unless you can be sure you won’t ever need to return them), because their “no questions asked” 4-month Return policy is a total scam! We have been doing everything humanly possible since July 21st (it is now September!) to return these hearing aids and in response, they do nothing but delay, distract, deflect, avoid, and play endless games to keep from giving us the RRR code they say we need in order to return these painful hearing aids that are too big for my ears and too loud even on the lowest setting. Over the last several weeks, we have sent numerous emails, and called many, many times, waiting on hold for hours on calls that are never answered by anyone. As soon as you press, “6” for Returns, they put you on hold for an hour and then send your call to a “voicemail” that abruptly says, “Please leave your number at the beep,” then beeps and hangs up on you. Every time. At this point, I’m certain no one has ever gotten through to anyone at Nebroo using that phone number for Returns. When we emailed them again, saying what we’d been going through and very clearly asking for the RRR code, they said we would hear from the Returns team shortly. After hearing nothing for 3 days, they emailed us to say they were closing our ticket because we already had another one open. No one had responded to us about our return on any ticket. When I did finally receive a call back from Mark on the Returns team, he spent the whole call giving me all of these detailed “instructions” for the return and never ended up giving me the one thing I needed to return it, - the RRR code! We have asked point blank for that several times now. He said he would email me after the call with all of the information I needed and never did. We have tried everything to interact with this company in good faith but at this point, we can’t come to any other conclusion – it’s a total scam! We’re out a lot of money now, and the time frame we have left to return it is really running out – all we can do now is keep telling everyone who will listen, don’t let what happened to us happen to you!