Larry W.
Very deceptive return policy
Very deceptive return policy. I sent many emails asking for a return. No answer after many emails. I then called customer service and was on hold for hours. I now believe this company is fraudulent and there is no way for them to honor their return promise. Do not order this product! My order was 403967. These aids are very uncomfortable and difficult to wear. Again do not order this product! I just want to return this product and receive the promised money back guarantee. Nebroo wants my email. This is not allowed by the trust pilot.com. Nebroo is demanding my email address. I am sure they know that email addresses are not allowed to be posted on this platform. This this is just another stall tactic. They have my email since I have emailed them multiple times in the past few weeks. And now to make matters worse they are demanding this information in 3 days! Again my order number is listed above! They continue to be a scam! I am very disappointed that Nebroo customer support wants my email address, don't they know it is against the rules to list email addresses? My email address must be hidden since this site will not list email addresses. My email is larrysr at wheelonopticaldotcom. We have contacted our bank for a refund request. If successful we will donate the hearing aids to an organization that may get a benefit from the product Nebroo continues to be silent! Larry Wheelon
Response from NebrooSep 10, 2026
We’re truly sorry to hear about the frustration you’ve experienced while trying to arrange your return. We understand how disappointing it must be to send multiple emails and spend hours on the phone without receiving the return information you needed. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the long wait times and communication delays. We’ve noted your order number, 403967, and would appreciate the opportunity to review your case and help get your return request properly addressed. Please provide the email address associated with your purchase so our team can review the details and reach out to you directly. Thank you for bringing this to our attention. We’re sorry we didn’t provide the timely and responsive service you expected, and we hope to have the opportunity to make things right. ❤️