NebrooReviews of nebroo.com

Response from NebrooSep 19, 2026

We’re truly sorry for the frustration you’ve experienced trying to reach our customer service team. We’ve been experiencing issues with our phone lines, and we completely understand how upsetting it is to spend two hours on hold without being able to speak with anyone. We sincerely apologize that your experience has not reflected the level of service we strive to provide. We’d appreciate the opportunity to assist you and address your concerns. A member of our team will try to reach out to you directly. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry for the frustration you’ve experienced while trying to arrange the return of your unopened hearing aids. We understand how disappointing it must be to make multiple requests over several weeks and still not receive the return information you need. We’ve been experiencing issues with our phone lines, and we also apologize for the delays and repeated communications that did not provide the resolution you were seeking. We understand that you have clearly stated that the package remains unopened and that you are requesting to return it. We’d really like the opportunity to review your case and help move your return request forward. A member of our team will try to reach out to you directly to discuss your concerns and assist with the next steps. Thank you for bringing this experience to our attention. We value your feedback and hope we can work toward a better resolution for you. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry to hear about your experience with the hearing aids and the frustration caused by the feedback and difficulties you encountered with the return process. We’ve been experiencing issues with our phone lines, and we understand how frustrating it can be when you’re trying to reach our team for assistance. We also understand your concerns regarding the return options and appreciate you sharing your experience. We’d still like the opportunity to review your case and see if there is anything more we can do to address your concerns. A member of our team will try to reach out to you directly. Thank you for bringing this to our attention and for giving Nebroo the opportunity to assist. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry to hear about the issues you experienced with your Nebroo Pro 3 and the frustration caused by trying to reach our customer service team. We’ve been experiencing issues with our phone lines, and we completely understand how upsetting it is to wait for two hours and be disconnected multiple times. This is certainly not the experience we want for our customers. We’d really like the opportunity to review your situation and help with your replacement request. A member of our team will try to reach out to you directly to discuss the issue and work toward a resolution. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry, Paul, for the frustration and inconvenience you’ve experienced with both your hearing aids and our customer service. We understand how disappointing it is to deal with persistent static and sound-quality issues after following the recommended troubleshooting steps, and then have difficulty getting the return assistance you requested. We’ve been experiencing issues with our phone lines, and we sincerely apologize that you spent nearly two hours on hold during multiple attempts and still did not receive the callback that was promised. We understand why this has left you frustrated. We’ve noted your Order #392134 and would like the opportunity to address your return request directly. A member of our team will try to reach out to you and assist with the next steps toward resolving your concerns. Thank you for bringing this to our attention, Paul. We appreciate your patience and hope we can provide you with the assistance you’ve been seeking. ❤️

Response from NebrooSep 19, 2026

Thank you so much for your wonderful feedback! We’re thrilled to hear that Maria took such great care of you and helped make the process easy. We’re especially glad we were able to address the issue with your hearing aids and provide an upgraded model for you to try. We also appreciate your honesty about the email communication and are happy to know that our team was able to connect with you by phone and get everything resolved. We’ll be sure to share your kind words with Maria. Thank you for choosing Nebroo and for giving us the opportunity to make things right! ❤️

Response from NebrooSep 19, 2026

We’re truly sorry to hear about the issues you’ve experienced with your hearing aids. We understand how frustrating it must be to have difficulty attaching the wax guards, a right device that stopped charging, and hissing from the left device even at the lowest volume setting. We’ve been experiencing issues with our phone lines, and we apologize that trying to reach customer support has resulted in an automated loop rather than the assistance you needed. We’d really like the opportunity to review these issues and help find a resolution for you. A member of our team will try to reach out to you directly to assist with troubleshooting, replacement, or your return request. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️

Response from NebrooSep 19, 2026

Thank you so much for your wonderful feedback! We’re delighted to hear that Patricia handled your request with such compassion, understanding, and care. It’s wonderful to know that she took the time to explain everything clearly, remained available to answer your questions, and continues to follow up until the process is finalized. We’ll be sure to share your kind words with Patricia. Thank you for choosing Nebroo and for recognizing the care our team puts into supporting our customers! ❤️