Sue B.
Yes there was someone !Is ANYONE THERE? Can you hear me????
I did receive a call from Nebroo. They have refunded the purchase price to my credit card. The woman on the call apologized for the poor service saying they were a small company and were overwhelmed by calls. No one answers the customer service line Held on for 45 minutes twice & gave up so upset! The hearing aides each have a problem. Left one echoes the sound Right one has static all the time Together they cause confusion & dizziness Might have been able to get them working if customer service actually provided service. I would be glad to return them if Nebroo would provide a ship to address. Also expect a refund. Their business license should be suspended.
Response from NebrooSep 19, 2026
We’re truly sorry for the frustration you’ve experienced with your hearing aids and, especially, your difficulty reaching our customer service team. We’ve been experiencing issues with our phone lines, and we completely understand how upsetting it is to spend 45 minutes on hold twice without being able to speak with someone. We’re also sorry to hear about the echoing, static, and discomfort you experienced. We understand that you would like to return the devices and receive a refund, and we’d like the opportunity to assist you with that request. A member of our team will try to reach out to you directly to review your concerns, provide the return information you need, and work toward a resolution. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️