Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Nebroo (nebroo.com) has 1,078 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
nebroo.com
Website
nebroo.com
Category
Vision & Hearing
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The four different modes are excellent. The restaurant mode is a game changer. We went to a family birthday dinner last month and I could actually follow the conversation at the table for the first time in years. Everyone was delighted.
Response from NebrooSep 26, 2026
Thank you so much for sharing this wonderful experience! We’re thrilled to hear that the four different modes have made such a meaningful difference for you, especially the Restaurant mode.
Knowing that you were able to comfortably follow conversations at your family’s birthday dinner for the first time in years truly means a lot to us. We’re so happy that everyone could share in that special moment with you.
Thank you for choosing Nebroo and for sharing such an uplifting story. We’re delighted to be part of your journey toward staying connected with the people you love! ❤️
NT
NICHOLS/TEREZA G.
Excellent Customer Service
Kudos for having Larry in your team. He demonstrated empathy to my situation. He is compassionate and attentive in my hearing issues. He listened and gave a clear explanation of the new unit he is offering. I am looking forward to hear from him again with my experience once I try the new unit. Thank you!
Response from NebrooSep 26, 2026
Thank you so much for your thoughtful feedback! We’re delighted to hear that Larry demonstrated such genuine empathy, compassion, and attentiveness throughout your conversation.
It’s wonderful to know that he listened carefully to your concerns and provided a clear explanation of the new unit. We’ll be sure to share your kind words with Larry—he’ll truly appreciate the recognition.
We hope you have a great experience with your new unit, and we look forward to hearing how it works for you. Thank you for choosing Nebroo! ❤️
RB
rick B.
They did finally refund all my money…
They did finally refund all my money without me having the expense of returning the defective hearing aids.
Response from NebrooSep 26, 2026
Thank you for taking the time to update your review. We’re glad to hear that your full refund was ultimately processed and that you were not required to incur additional return shipping expenses for the defective hearing aids.
We appreciate your patience throughout the process and your willingness to share this update. Thank you for giving Nebroo the opportunity to address your concerns. ❤️
TE
Terry
No one will answer the phone or email
No one will answer the phone or email. Trying to return these hearing aids with no luck. I’m turning this over to the BBS and attorney General‘s office. You have 10 days to respond before I tell everyone how bad Nebroo is.
Response from NebrooSep 26, 2026
We’re truly sorry to hear about the difficulty you’ve experienced trying to reach our team and arrange your return. We understand how frustrating it is to make repeated attempts by phone and email without receiving the assistance you need.
We’ve been experiencing issues with our phone lines, and we sincerely apologize for the unanswered calls and delayed communication. We take your concerns seriously and would appreciate the opportunity to review your return request and help move it forward.
A member of our team will try to reach out to you directly regarding your order and return. Thank you for bringing this to our attention and for giving Nebroo the opportunity to address your concerns. ❤️
SM
Smiliey
Customer Service is nonexsistant.
UPDATE!! - 1st email- They finally reached out to me after about 2 days, after I emailed them and left my review. After telling them they do not work for my husband and act more like an amplifier again, they wanted my phone # and what time was a good time for them to call. I responded by telling them a phone call wasn't necessary, just wanted to return them so I could get a refund.
2nd email-2 days later, They told me someone would reach out to me.
4days later, This was their 4th email to me.
They finally responded and told me their facility to return the product back to was in Canada, and that I was responsible for returning them. I didn't see that on their website when I order them, but it is there. But here's the kicker. The said I could keep them, and "We can offer you a 30% partial refund in the amount of $29.99." I told them I didn't want them, because they are useless to my husband and I just wanted to return them.
5th email- 2 days later- They said it would be 3-12 business days before I could get my refund if I sent them back. But instead they offered this-"We can provide you with a 45% partial refund in the amount of $44.99," and I could still keep them.
So after all this time, and figuring it's going to be a pain in the butt to return them for $29.99, I decided to take their offer and just keep the fake"hearing aides." I just checked my acct, and the money is there. My advice is, if you have a great hearing loss, do not order these, because all they do is amplify everything. I even put them in, and there's nothing wrong with my hearing, and I couldn't hear the TV, not 5ft away from me, but I could hear every move my husband was making in the kitchen 15ft away, over what I was trying to hear, not 5 ft away. That's what they do. I will donate them somewhere, maybe they can help someone, but I doubt it.
______________________________________________________________
I ordered these for the hubby. He wanted to try them instead of paying $6Km for a set. But like others he has tried, they mostly amplify everything, like all the others do. Called them after emailing them twice and never got anyone to actually after 54 mins so far, if just keeps repeating the same thing. I guess I'll turn it over to my credit card company, or PayPal, since that is who I used to pay for them thru.
Response from NebrooSep 26, 2026
We’re sorry to hear that the hearing aids didn’t meet your husband’s expectations and that you’ve had difficulty getting the support you need after reaching out by email and phone.
We’ve been experiencing issues with our phone lines, and we sincerely apologize for the extended hold time and the lack of a timely response to your emails. We understand how frustrating it is when you’re simply trying to get assistance with a product that isn’t working well for you.
We’d really like the opportunity to review your order and help address your concerns before this goes any further. A member of our team will try to reach out to you directly to assist with the next steps.
Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️
VW
Vickie W.
I returned these hearing aids because…
I returned these hearing aids because my husband found a pair he liked better.
I ordered these hearing aids for my husband. I tried to call their customer service number. The number only repeats your options no matter what number you push, no one answered. I emailed them about returning the hearing aids. I did get a call back from customer service and I was refunded my money. The customer service rep was nice to work with.
Response from NebrooSep 26, 2026
Thank you for sharing your experience! We’re glad to hear that you were ultimately able to connect with our customer service team and receive your refund.
We’re sorry about the initial difficulty reaching us by phone. We’ve been experiencing issues with our phone lines, and we understand how frustrating it must have been to go through the automated options without being connected to a representative.
We’re happy to hear that the customer service representative was kind and helpful throughout the return process. We’ll be sure to share your positive feedback with our team. Thank you for giving Nebroo the opportunity to assist you! ❤️
BK
Bob K.
Amanda treated me great
Amanda treated me great, you need to give her a raise.
She is a great employee that represents your company.
Response from NebrooOct 16, 2026
Thanks so much, Bob! We agree that Amanda is a fantastic representative of our company, and we'll be sure your kind words reach her and her manager. 😊 — The Nebroo Team
DE
Dale E.
The aids are great when they work
The aids work great when they work. I received my aids on August 18, 2026. About 3 weeks ago one stopped working for a few days then started working again, About a week later the same aid quit again, I called Nebroo and I was told how to try correct the issue but it did not work. I was transfered to someone who was supposed to be able to do something to fix the aid or send me a n ew one, After 2 calls and 1 1/2 hours waiting I gave up. If I cannot contact anyone from Nebroo I will contact our State Attorney's office for assistance. Saying there is assistance and not providing it is not good PR. Dale
Response from NebrooSep 26, 2026
We’re sorry to hear that one of your hearing aids stopped working and that the troubleshooting steps provided did not resolve the issue. We understand how frustrating it must be, especially after spending significant time trying to reach someone who could help with a repair or replacement.
We’ve been experiencing issues with our phone lines, and we sincerely apologize for the lengthy wait times and difficulty getting connected with the right team member. You should be able to receive the assistance promised to you.
We’d really like the opportunity to review your order and the issue with your hearing aid. A member of our team will reach out to you directly to help with the next steps.
Thank you for bringing this to our attention, Dale, and for giving Nebroo the opportunity to address your concerns. ❤️
