NebrooReviews of nebroo.com

Response from NebrooOct 16, 2026

Thank you for your thoughtful feedback, Steven. ❤️ We’re sorry to hear that the hearing aids weren’t the right solution for your needs, but we truly appreciate you recognizing Jenie’s professionalism, kindness, and willingness to explore alternatives with you. We’re proud to have team members who approach each customer with patience and understanding, and we’ll be sure to share your wonderful comments with her. Thank you for giving Nebroo the opportunity to assist you. Wishing you all the best and a blessed day!

Response from NebrooOct 16, 2026

Thank you for sharing your experience, Mary! ❤️ We’re glad to hear that Reg was thorough, reassuring, and took the time to explain the next steps regarding your replacement hearing aids. We understand how important timely updates are, and we appreciate your patience while this is being handled. We’ll be sure to share your kind feedback with Reg. Thank you for choosing Nebroo!

Response from NebrooOct 16, 2026

Thank you for sharing your feedback! ❤️ We’re glad Amanda listened to your concerns about your initial experience with the hearing aids and offered an alternative at no additional cost. We believe every customer deserves to feel heard and supported, and we’re happy Amanda was able to provide an option you appreciate. We’ll be sure to share your kind words with her. Thank you for giving Nebroo another opportunity!

Response from NebrooOct 16, 2026

Thank you for sharing your experience! ❤️ We’re happy to hear that Larry took a calm, straightforward, and pressure-free approach when explaining your options. We believe customers should feel informed and comfortable making the decision that works best for them. We’ll be sure to share your appreciation with Larry. Thank you for giving Nebroo the opportunity to assist you!

Response from NebrooOct 16, 2026

Thank you for your kind feedback! ❤️ We’re delighted to hear that Amanda was helpful and able to resolve your issue. We’ll be sure to share your appreciation with her. Thank you for choosing Nebroo!

Response from NebrooOct 16, 2026

We sincerely apologize for the frustrating experience you had with our return process. We understand that when the hearing aids don't meet your needs due to fit or sound issues, requesting a refund should be straightforward, not require multiple emails and phone calls. We've been experiencing issues with our phone lines, and we're sorry for the lengthy hold times and difficulty reaching our team. We also regret that the repeated offers made the process feel more complicated than necessary. Your feedback is important, and we recognize that we need to make the return experience smoother and more respectful of our customers' time. Thank you for bringing these concerns to our attention. ❤️

Response from NebrooOct 16, 2026

Thank you for sharing your experience, Verney! ❤️ We’re delighted to hear that Larry provided outstanding support and that the recommended change to your hearing aid earbuds has made a positive difference. We’re glad you’re feeling more confident about giving your hearing aids additional time for evaluation. We also sincerely apologize for the difficulty reaching us by phone. We’ve been experiencing issues with our phone lines, and we appreciate your patience. It’s wonderful to know that our email response and Larry’s personal assistance met your expectations. We’ll be sure to share your kind words with him. Thank you for giving Nebroo another opportunity to support you!

Response from NebrooOct 16, 2026

Thank you for sharing your experience! ❤️ We understand how worrying it can be when you're having issues with your hearing aids and struggling to reach someone for help. We've been experiencing issues with our phone lines, and we sincerely apologize for the difficulty you encountered. We're glad Karl took the time to reach out, even on a Sunday, and provided helpful guidance toward a solution. We'll be sure to share your kind words with him. We appreciate your patience and look forward to hearing how things work out!