Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Nebroo (nebroo.com) has 1,078 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
nebroo.com
Website
nebroo.com
Category
Vision & Hearing
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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My agent, Gee, was so understanding of my issues - she explained the difference in what I could get, and we settled on behind the ear. Gee was kind, helpful and it was a pleasure speaking with her. Thanks Gee!
Response from NebrooOct 16, 2026
Thank you for sharing your wonderful experience! ❤️ We’re so glad to hear that Gee took the time to understand your concerns, explain your options clearly, and help you choose the behind-the-ear style that best suits your needs. We’ll be sure to pass along your kind words to her. We’re lucky to have team members like Gee who make our customers feel heard and supported. Thank you for choosing Nebroo!
DM
Douglas M.
Very helpful
Very helpful. Was great to have options provided for me.
Response from NebrooOct 16, 2026
Thanks so much, Douglas! We're happy our team could lay out some good options for you and help you find what works best. We appreciate you taking a moment to share your feedback. — The Nebroo Team
PA
Paul A.
Nebroo Needs Work
I initially ordered the Nebroo Bluetooth Infinity hearing aids, paying almost $500. They were so loud, even on the lowest setting, that it was painful to use them. I tried calling to get the refund that the company promises, and after numerous attempts to contact customer service, they finally offered to upgrade me to the Nebroo BTE version, supposedly valued at $1800. They worked fine for a little while until they stopped working completely. I contacted the company looking for help. Again, it took quite a while before someone responded to my inquiry. When their suggestions on how to try to fix the problem did not work, I asked for my money back. I could not get my emails returned or get anyone to pick up their service number. It took my posting a very unfavorable review on this site (since removed) before I was finally contacted by the company with apologies for the difficulties I was having and given the return reference number that I needed, along with instructions on how to return the hearing aids. The same day I received an email from the company’s Customer Experience department, which was also very apologetic for my bad experience. They offered to refund me my purchase price in full without returning the hearing aids if I wanted to donate them. But by the time I confirmed their offer with them (again it took several days to get a response), I had already returned them.
I have finally received my refund, so I can now draw a line under my experience with Nebroo. I am relieved that they honored their money-back guarantee, which went a long way to restoring their credibility with me. Every company large and small can and should focus on their customer service and customer experience; Nebroo's can use some work, but at least they are honest and honored their money back guarantee. It's a shame that I could not get their more advanced product to work after it stopped - while it was working, I was very satisfied with it. Be prepared to be patient with getting any assistance from their customer service and I hope you have better success with their product than I did.
Response from NebrooOct 12, 2026
Thank you for taking the time to share such a detailed account of your experience with Nebroo. We’re sorry for the difficulties you encountered with both hearing aid models and for the repeated delays in reaching our customer service team. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the frustration and inconvenience this caused throughout your experience.
While we’re glad to hear that you eventually received your full refund and that we were able to honor our Money Back Guarantee, we recognize that the process should have been much smoother and that you deserved timely, reliable assistance from the beginning. We also appreciate your kind words about the BTE hearing aids when they were working well.
Your feedback regarding both product reliability and customer support is valuable, and we’ll continue working to improve the experience we provide. Thank you for giving Nebroo a chance and for acknowledging the resolution. We’re grateful that we could help bring your experience to a close, and we wish you all the best. ❤️
BJ
BJ
Paige was very patient and a good…
Paige was very patient and a good listener
Response from NebrooOct 12, 2026
Thank you for sharing your feedback! We’re delighted to hear that Paige was patient, attentive, and took the time to listen to your concerns. We believe that listening carefully and providing thoughtful support are essential to a positive customer experience.
We’ll be sure to share your kind words with Paige. Thank you for choosing Nebroo and for giving us the opportunity to assist you! ❤️
DW
David W.
Amanda was polite yet professional
Amanda was polite yet professional
She took care of my needs proficiently and quickly.
Response from NebrooOct 12, 2026
Thank you for your kind feedback! We’re delighted to hear that Amanda provided polite, professional, and efficient service while taking care of your needs. We strive to make every customer interaction as smooth and helpful as possible, and it’s wonderful to know Amanda made a positive impression.
We’ll be sure to share your appreciation with Amanda. Thank you for choosing Nebroo and for taking the time to recognize her excellent service! ❤️
WR
William R.
I tried your product for about 90 days
I tried your product for about 90 days, but it didn't work out for me.
After that, I decided to ask for a refund. I spoke to Steff in customer service and she was able to help me with the process. She was very informative and polite on the phone.
I wish all customer service personnel was as patient and polite as she was.
Steff was able to take care of my refund request. Thank you!
Response from NebrooOct 12, 2026
Thank you for sharing your experience with us! We’re sorry to hear that our product wasn’t the right fit for you, but we’re glad Steff was able to make the refund process smooth and straightforward.
We’re happy to hear that her patience, politeness, and informative approach made such a positive impression. We’ll be sure to share your kind words with Steff, as recognition like this means a lot to our team.
Thank you for giving Nebroo a try and for allowing us the opportunity to assist you. We truly appreciate your feedback! ❤️
KI
Kim
Great customer service
The customer representative, Gee, was very patient and told me about other settings to try. I even wore the hearing aids when I left the house. Gee was very nice and made sure that my needs were met.
Response from NebrooOct 12, 2026
Thank you for sharing your wonderful experience! We’re so glad to hear that Gee was patient, kind, and took the time to walk you through different settings to help you get the most out of your hearing aids. It’s especially lovely to hear that you felt comfortable enough to wear them when leaving the house!
We’ll be sure to share your kind words with Gee. Thank you for choosing Nebroo and giving us the opportunity to support you. We’re happy to be part of your hearing journey! ❤️
BF
Bob F.
Very kind and cooperative
Very kind and cooperative
Response from NebrooOct 12, 2026
Thank you for your kind feedback! We’re happy to hear that you had a positive experience with our team. Being kind, cooperative, and attentive to our customers’ needs is something we strive for every day.
We truly appreciate your support and thank you for choosing Nebroo! ❤️
