NebrooReviews of nebroo.com

Larry Took care of problem

Steff was very helpful and thorough in explaining the return process and also offering alternative options if I should change my mind about returning the hearing aids.

Andrew was very helpful and efficient in handling my issue.

Had to wait 20 to 30 minutes before I was connected to a representative. Once I got Andrew he was very courteous and helpful.

The petson i talked was named Larry and He was very helpful and knew all about the product i was seeking. I was not sure about what i needed but Larry did know And offerd his expert advice was very helpful.

Though response time wasn't immediate, Daisy guided me through a problem with the hearing aid and made sure we got a replacement under warranty. Next steps were always clear and not difficult. We appreciate Nebroo's honoring their 1 year warranty. Thank you, Daisy and Nebroo.

🚨 BUYER BEWARE 🚨 BUYER BEWARE — NEBROO HAS BEEN A COMPLETE NIGHTMARE! 🚨 DO NOT BUY NEBROO HEARING AIDS. I deeply regret this purchase and would give this company ZERO STARS if that were an option. I purchased my Nebroo Pro Bluetooth hearing aids, along with additional supplies and benefits, on April 8, 2026. The product has been problematic, and when I tried to get help, I discovered something even worse than the product itself: Nebroo makes it virtually impossible to reach a real human being. I started trying to resolve this issue on July 8, 2026 to request a return and a full refund of everything purchased on April 8, 2026. Since then, I have called SEVEN TIMES. Every single call is documented with the date and time. Seven calls. Seven attempts to get help. And still NO LIVE CUSTOMER SERVICE REPRESENTATIVE. Instead, I am trapped dealing with an AI assistant that apparently has no meaningful ability—or willingness—to resolve an actual customer problem. I have repeatedly and clearly asked to speak with a LIVE PERSON. What happens? The AI assistant ignores the request and sends me right back to the beginning of the automated directory. Over and over. On one of my most recent attempts, the AI assistant actually DISCONNECTED THE CALL. The biggest problem is that I CANNOT EVEN RETURN THE PRODUCT because I need an RRR/return authorization number and a shipping label from a live representative. But Nebroo has created a customer-service system where getting a live representative is practically impossible. And now, conveniently, the 120-day return period has expired. Let me be very clear: I did not simply sit on this product and wait for the return period to expire. I was actively trying to return it and obtain a refund. I made SEVEN documented attempts to contact the company. Nebroo's failure to provide reasonable access to customer service has left me stuck with a product I don't want, cannot properly resolve the issues with, and apparently cannot return because the company won't provide the information and materials required to return it. THIS IS NOT CUSTOMER SERVICE. A company selling hearing aids should understand that customers need real customer support when something goes wrong. Instead, Nebroo has put an AI roadblock between customers and the people who are actually capable of handling returns and refunds. If your automated system prevents customers from reaching a human, prevents them from obtaining a return authorization, and then the return deadline passes while they are trying to get help, that is an outrageous customer experience. My experience with Nebroo has been: ❌ Problematic/defective product ❌ Seven documented customer-service attempts ❌ Unable to reach a live representative ❌ Repeatedly sent back through the AI system ❌ AI assistant ignored my requests for a human representative ❌ AI assistant disconnected one of my calls ❌ Unable to obtain the required RRR/return authorization ❌ Unable to obtain the required return shipping label ❌ Unable to complete the return process ❌ 120-day return period expired while I was actively attempting to resolve the problem They did not send a refund but sent (free of charge) a BTE (behind the ear) set of hearing aids with none of the accessories that I paid for with the previous in the ear pair. After this experience, I would NEVER recommend Nebroo products to anyone. In fact, I would strongly encourage potential customers to THINK TWICE BEFORE GIVING THIS COMPANY YOUR MONEY. A hearing aid is not an inexpensive toy. Customers deserve a functioning product and, when there is a problem, access to an actual human being who can help fix it. Nebroo has failed me on both accounts. MY STRONGEST ADVICE: DO NOT PURCHASE NEBROO PRODUCTS. Based on my experience, the product has been a major disappointment and the customer-service system has been an absolute nightmare. Seven calls. Seven attempts to get help. No human being. No return authorization. No shipping label. And now the return window has conveniently expired. BUYER BEWARE. NEBROO — NEVER AGAIN.

Customer Service was helpful and professional. There are a few questions they ask and additional options offered.