NebrooReviews of nebroo.com

Response from NebrooOct 12, 2026

Thank you for sharing your feedback. We’re glad to hear that Felyn was friendly and helpful during your interaction. We’ll be sure to share your kind words with her! However, we sincerely apologize for the long wait and the difficulties you experienced with the refund process. We understand how frustrating it can be when resolving a concern takes longer than expected. We’ve been experiencing issues with our phone lines, and we’re sorry for the added inconvenience this has caused. Your feedback is important to us as we continue working to improve our customer service and make the refund process smoother for our customers. Thank you for your patience and for giving Nebroo the opportunity to assist you. ❤️

Response from NebrooOct 12, 2026

Thank you for your kind feedback! We’re happy to hear that you had a very good experience with our team. Your support means a lot to us, and we truly appreciate you choosing Nebroo. ❤️

Response from NebrooOct 12, 2026

We’re sorry that your experience with Nebroo has left you feeling this way. We understand how frustrating it must have been to send multiple emails and feel that you needed to post a negative review before your Money Back Guarantee was honored. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the difficulties reaching our team and the delays in communication. We recognize that customers should be able to receive timely assistance and clear guidance throughout the refund process. We’re glad your refund was ultimately processed, but we understand that this does not erase the frustration you experienced along the way. Your feedback is important to us, and we’ll continue working to improve our customer service and make the process smoother for our customers. Thank you for sharing your concerns. We’re sorry we fell short of the experience you expected. ❤️

Response from NebrooOct 12, 2026

Thank you so much for this wonderful five-star review! ⭐️ We’re thrilled to hear that you felt valued and treated like a friend rather than just another customer. Taking the time to listen, answer questions, and make sure our customers feel comfortable and informed is what we strive for every day. Your kind words mean a lot to our team, and we’re so happy you had such a positive experience with Nebroo. Thank you for your trust and support! ❤️

Response from NebrooOct 12, 2026

We’re truly sorry to hear that your experience with Nebroo was disappointing. We understand your frustration with the delivery time, the visibility and fit of the hearing aids, and the limited improvement you experienced. We also recognize that the return shipping cost to Canada added to your disappointment. We’d appreciate the opportunity to review your experience and see how we can assist. A member of our team will reach out to you directly to discuss your concerns and help with the next steps. Thank you for sharing your feedback. We’re sorry your experience fell short of expectations, and we hope to have the opportunity to address your concerns. ❤️

Response from NebrooOct 12, 2026

Thank you for sharing your experience! We’re delighted to hear that our warranty replacement process was simple, quick, and hassle-free. We believe taking care of our customers should be straightforward, and it’s wonderful to know that our team made the process easy for you. Your kind words mean a lot to us! We appreciate your trust in Nebroo and are glad we could provide the timely support you deserved. Thank you for choosing us! ❤️

Response from NebrooOct 12, 2026

Thank you so much for your lovely feedback! We’re thrilled to hear that Amanda went above and beyond your expectations. It’s wonderful to know that she made such a positive impression and provided the kind of support you deserved. We’ll be sure to share your appreciation with Amanda. Thank you for choosing Nebroo and for taking the time to recognize her outstanding service! ❤️

Response from NebrooOct 16, 2026

Hi Quarlene, thank you for the kind review! We're so glad Larry was able to help you, and we'll make sure he hears how much you appreciated it. — The Nebroo Team