DALE P.
Great (Delayed) Service
I purchased the product for my wife, who passed before receipt of the product. I was not able to contact Nebroo Customer Service to get the information I needed to make a return for over 4 days, during which time I spent 15 minutes to 30 minutes each day on the phone on HOLD and also submitted daily emails. My initial review, which this replaces, was posted about 10/10. That review gave Nebroo a rating of 1 star, due to the lack of any contact from the vendor. Today is October 16 and I've revised my rating to four stars. Nebroo contacted me on October 14, apologized for the delayed response, and handled my issue fairly and promptly. Their agent was considerate, polite, helpful, and sympathetic to the circumstances of the request. I would give Nebroo a five star rating for the resolution, but have dropped that to four stars due to the excessive delay in being able to contact them.
Response from NebrooOct 16, 2026
Please accept our sincere condolences on the loss of your wife. We’re deeply sorry that the difficulties you’ve experienced reaching our team have added unnecessary stress during such a painful time. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the prolonged hold times and unanswered emails. You deserve timely assistance, especially given your circumstances. A member of our team will reach out to you directly to help with your return request. We’re truly sorry for your loss and for the additional frustration this has caused. ❤️