Karen C.
Nebroo misrepresentations of their technology and return policy
I upgraded to the Nebroo infinity behind the ear since the Nebroo Infinity Blue tooth did not fit my ear canal. The clarity was not sufficient even watching TV. Totally insufficient in restaurants. I have tried to get a return # and address but no responses for two weeks of emails and phone calls. 30 minute hold times on multiple occasions then dropped calls. Email responses that say they got my request but then no response. According to a FDA complaint a customer was given the return info which is to Canada at customers expense ( with tariffs) he advised the HA is just an amplifier and the marketing is misleading. I agree. I am shocked how much misrepresentation of fact I was given. I am 70 and need my money back. I still have not heard back from NEBROO despite my Trustpilot complaint and their answer of insufficient answer of over 5 days ago. They have a clear "120 refund money back guarantee and one year warranty". Numerous customer complaints on: poor or lack of customer service, failed return attempts, and undisclosed additional costs, expenses and charges to return them to Canada and ineffective technology related amplification and sound clarity make this a product I would not reccomend.
Response from NebrooMay 8, 2026
We’re sorry to hear about your experience and understand your frustration with clarity, fit, and the difficulty reaching support. We’ve been dealing with temporary phone line issues and delays in response handling, which has unfortunately affected callbacks and email turnaround times. That said, your concerns about product performance and your request for a return are important, and we want to address them properly. Our team will be reviewing your case urgently so we can provide the correct return guidance and work toward resolving this for you as quickly as possible.