NebrooReviews of nebroo.com

I am beginning to experience "buyer's remorse." I ordered a pair of Nebroo hearing aids on 5/5/26 (Order 320551.) Nebroo promised an email with a "unique tracking number", which was received. Unfortunately, the tracking number received was Nebroo's internal tracking number, not the carrier's. The tracking webpage is a Nebroo page, and provides almost no useful information. When I called the telephone number provided, I just got extended hold times (30+ minutes) and no resolution or information. I have two recommendations: 1. Don't ignore the experiences of previous purchasers. READ the reviews here (particularly the negative ones). Negative reviews are negative for a reason. 2. GO AWAY! Do NOT buy from this company! Bad customer service (or no customer service at all) can transform a good product into a permanent, costly problem. Finally, a suggestion for Nebroo: Listen to the reviews here (again, particularly the negative ones.) The negative reviews are your customers telling you what needs to be fixed, and fixed NOW. The success and survival of your company hangs in the balance. EDIT (on 5/18/2026) I will acknowledge that Nebroo is trying to reach us. I will admit that we are playing "telephone tag." However, your commendable efforts are overshadowed by immense problems that Nebroo either can't fix or won't fix. -No product delivery. -No human to talk to by phone. -All calls go unanswered. -All emails go unanswered. -Support expected to be nonexistent. (If you won't answer phone calls, how will you support your customers?) I am tired of this. I want a full refund.

Purchased Nebroo basics, which were just OK, and stopped working entirely after a couple months. Upgraded to Nebroo Infinity, which were better, but, as I became more educated about hearing aids, these seemed to me to fall into the "just amplifier" category, increasing the volume of both conversation and background sounds, as opposed to those aids that separate out conversation from background sounds. I'm not an expert. I tried to get a refund, based on their guarantee, but they did not respond to multiple inquiries. Very long waits on the phone, ultimately unavailable, and did not respond to email. It appeared I was out 200 bucks. I posted a negative review here on Trustpilot, and was quickly contacted by a Nebroo rep who arranged for a refund; they asked me if I would be kind enough to revise my review. I received my refund, and have updated this review, as per their request.

I was unsatisfied with the hearing aids and sent an email. They contacted me the next day and refunded my money as promised.

This review has been removed per aggreement with the vendor

This is un updated review. I had to do some research on if they were having problems with their phones and it comes to find out they were. The hearing aides did not work for me because I have a severe high frequency loss of hearing. They did get hold of me after emailing them, which is the best way to communicate. Maryann called me personally and was very professional in helping me out. I have a friend that has these and he loves his. So it’s just me with the loss I have. Customer service means a lot So thank you Nebroo for all you have done

I have spent over 4 weeks trying to return a pair of hearing aids still under warranty. I sent them back only to have them returned to me by USPS .Since then I have written to customer service 4 times with no answer. Today I called and after 18 minutes on hold was disconnected. A second call- the same thing only this time I wasted 22 minutes. They do not have customer service

I received my hearing aids on Thursday and they won’t connect on Bluetooth and they keep making noise even when in the charging case. I have sent emails and tried calling them many times . After more than 30 minutes on hold I hang up. I’m am challenging payment with my credit card company. It’s been five days and no contact

These would not fit my mom & it took me almost a month to reach them to try & get my refund. Throughout the call with the rep, which I finally got a hold of, he kept wanting to offer me partial refunds, and I could keep the hearing aids. You do have to pay for sending them back, so just be advised before you get them it's very difficult to return them.