NebrooReviews of nebroo.com

It was great they gave me 120 days to try the hearing aid. For me, the volume was too loud even at the lowest setting, and I decided I should return it. Getting someone to answer the phone at customer service has been problematic. I have called twice over the last 2 days. I was on hold for 30 minutes each time before a recorded voice told me to leave a message. I sent an email the day before my first call. Still, no one has called me back, so I cannot get whatever information is needed to return the product. Update: I was able to finally get in phone contact with the company. I was told they had been having trouble with their phone system the past few days. The person I spoke with was cordial and assisted me to get a refund without issue. Thus, I am going to amend my review and give them 5 stars. Their product was fine; I just found I did not need aids at this time.

I ordered my hearing aides on April 28th, it's now May 16th and I'm still waiting for their arrival. I've contacted their customer service group repeatedly only to be told that deliver was within their 10-12 day delivery window. In fact today 5/16 they said I should receive them by 5/14 but the tracking information shows they are "in transit" not even out for delivery. I'm not happy.

Ordered my hearing aids a few weeks ago. I still have not received them however they charged me for them right away. I have made several phone calls and several emails and left messages but no response. I think I should report them to the Better Business Bureau.

When I saw this advertise for around $100 I thought OK there’s a generous return policy so with little expectations, I ordered the hearing aid I have medium hearing loss after 45 years working pro producing music. Previously I bought $2800 hearing aids and when I lost that I bought a $1600 hearing aid neither of which I could stand because they didn’t work well. I go to a concert or a meeting and after a few minutes, I’d have to take hearing aids out because they made things worse So these arrived in the mail charge them put them in my ears and to my great surprise they were great. My close friends were talked to me. I’d have to have them repeat things two or three times when I were these, there was no longer necessary, including driving in a car, which is inherently noisy. Very surprised that hearing aids in this price range could be so good. I did call customer service because I was curious about the possibility of getting a model that linked to my iPhone. I was expecting an answer within a month. I got one the next day! I can’t even tell you what they did they were so amazing.

UPDATE 5/21/2026 - added one star After a few email exchanges, my stepfather was called by a helpful Nebroo customer service agent (though later than we had requested and I had also asked them to call me first so I could add him to the call). They have credited his original purchase back to his card, and they asked us to donate the hearing aids to someone in need rather than return them. I do appreciate the follow-up and classy resolution. I just hope they increase their support investments so incidents like this don’t happen again. Never let technology take priority over the human touch! ***** My stepfather wants to return his purchase as they simply won't fit his ear, but Nebroo requires him to speak with a representative before a return is authorized. He and I spent over 1 hour on hold this morning across 2 separate phone calls that each ended suddenly with an abrupt message "please leave a message at the beep". Their hold process constantly repeats how much they value their customers, yet their actual customer experience has been terrible so far. We finally reached someone on their sales line and asked them to escalate the issue, but they just said they'd have someone call us and then hung up. No one has called back today, and I doubt they will. They clearly spent more of marketing and AI functions than on actual people to fulfill their empty promises.

Update - after Trustpilot review Nebroo reached out and refunded my purchase without requiring return. Their phone system still has a 30 minute hold the default option leave a message. However I was given a direct number 512-488-6655 Marianne Alegria Head of Customer Support Nebroo Hearing Aids (Marianne told me to go ahead and post this number) I hope it helps others. They still need to fix the frustrating phone system. Marianne said they are considering changing the Canadian return address for customer returns to the US one. Upgraded the rating to 3 stars Will change rating higher if they fix phone system and change return address to a USA location. —— Original Post —— 1 Star —- Cannot return the product. According to return policy you require a return authorization number they call RRR and they will only give it to via phone call but they don’t answer the phone ever. 30 minutes of hold to get to voicemail. Emails try to set up a call but they don’t follow through. They don’t reimburse return shipping and to Ontario Canada is the return address even though they have a us address they will not honor returns there. Austin Texas phone number. Wyoming address but warehouse in Canada. It seems like a scam. BBB has 40 return complaints. GA TRADING LLC 1021 E Lincolnway Suite #7892, Cheyenne, Wyoming 82001, “Then ship the item to the returns address provided (but only after you have called us and obtained your RRR, otherwise your refund may be rejected): 28034,Highway 41, Griffith Ontario,Canada K0J 2R0. Please note, we do not provide return labels. The customer will cover the cost of returning the item to our warehouse.“ You can’t offer warranty of 120 days and fail to honor returns in less than 30 days.

****UPDATE as of 5-21-26 - while everything about my initial experience still remains the same, I want to say that Nebroo did reach out after my latest update below and refunded the remaining balance I had spent. The representative I spoke with was professional and apologized. They indicated the Company was experiencing significant growing pains due to the popularity of the hearing aids and were working diligently to increase staffing to correct the phone issues. I expressed that the phone concerns, hold times and dropped calls were certainly discouraging, but the biggest concern for me was the lack of up front communication about the cost and difficulty that would be born solely by the purchaser if the product didn't work or simply didn't fit. I found this policy unacceptable and unsustainable. In the end, they did make things right for me. I hope they make positive changes going forward to avoid this type of situation for others in the future. (UPDATE: They left the response below to make it appear to anyone reading my review that they were trying to make things right. I have heard from no one, and it had been two business days. ) If I could leave less than one star, I would. I finally received my hearing aids and despite trying all of the provided domes that came with them, they were too large for my ears and every noise made them squeal, even on the lowest setting. I made several attempts to call and waited on hold until either the call disconnected or I was sent to voice mail where I did not receive a return call. It wasn't until I sent an email indicating that if I didn't receive a return call I would be left with no choice but to dispute this charge with my Credit Card Company, that someone called me. I was told to take them to USPS. When I did that, USPS refused to ship them internationally (Nebroo is in Canada) because they have lithium batteries in them. When I emailed Nebroo back they told me I'd have to ship them back through UPS or Fed-Ex then and that was going to cost $80. Nebroo refused to provide a shipping return label and offered a partial credit to me to keep and donate them. In the end I took a loss of over $100 just to "try" their product. This is a HUGE SCAM.

I purchased these in March 2026, I found they did not work for me as I had trouble in loud settings. I was able to contact customer service who provided me 100% refund of my money back. Having the 120 day money back guarantee was what influenced me to buy them initially.