NebrooReviews of nebroo.com

I ordered hearing aids from this company in June 2025, and during checkout, their website encouraged me to upgrade to a better model, which I agreed to and paid extra for. After waiting a very long time for delivery, I contacted them multiple times to resolve the issue. Each time, they claimed the package had already been shipped and told me to wait a little longer. The hearing aids never arrived. When I called again, they tried to make a deal by partially reimbursing my order and offered the remaining amount as a better deal on items to ship the order again. I believed they would finally make things right, but that never happened. It has now been a year, and I still have not received what I paid for. In my experience, this company comes across as dishonest and untrustworthy. They rarely respond to emails or phone calls, and their customer service has been extremely frustrating and disappointing throughout this entire process. I would strongly advise others to be very careful before purchasing from this company. If they are a legitimate company, contact me and do the right thing to pay me the amount you still owe me.

Have been trying for 2 days to get return info. Called the number and got put on hold for over 30 min. This happened twice. This is nothing more than a scam!! DON'T buy these hearing aids! All they are is a noise enhancer!!!

I have the Nebroo Infinity. My problem is I can not keep the hearing aids connected to Bluetooth. I turn them on and within less than 5 minutes, one or both hearing aids disconnect and won't connect again. I also made sure that the heating aids were the one and only item that is connected to my Bluetooth. I have a new phone so the connection shouldn't be a problem. I called and sent emails to customer service and I got a call back from Nebroo. I again explained the problem I was having. Together we went over how I was connecting them to Bluetooth, how I tried to refresh the hearing aids when they disconnected, and that I made sure the hearing aids were charged to full power. Nebroo is now working to correct the problem.

I had been trying to return my purchase without any luck when a very nice woman called me today. She explained that they were having some issues with getting phone calls back to their customers. She resolved my return request and I am very satisfied. you press the "return" number you get put on forever hold. As I type this I have been on hold for more than 30 minutes and this is the 2nd time! STAY AWAY FROM NEBROO!!

We still have not received the hearing aids. It has been over a month. Diane and Hector Bejarano

I was not happy with the hearing aid at least for me. Nebroo reached out to be and offered a full refund. So their customer service did me well.

My boyfriend ordered these for his mom. My story is like everyone else's. They didn't work and im trying to return them. Im actually on hold right now this time being the 6 time. Ive emailed and there response was leave your name and phone number. Still haven't heard anything. Guess what?After being on hold over thirty minutes, someone answers and says, leave a message start to leave a message. And then it hangs up on me. So I would not recommend this company to anyone do not waste your time. It is not worth it.This is a scam, this is a scam.This is a scam...

I would like to commend Nebroo's customer service team, specifically Marianne. I was frustrated with not being able to contact the company with a problem. I then received a call from Marianne, who was able to resolve my issue in a matter of minutes. Frankly , she could teach a course on how to represent a company! Thank you, Marianne!