NebrooReviews of nebroo.com

This company preys on the elderly, and makes returns onerous and nearly impossible. They require that you contact customer service to obtain a Returns Request Reference (RRR). No one will answer the phone.

If I could give a 0 I would! Do not buy. They are an American company and for a return you have to mail to Canada on your own dime BUT the kicker is that I was told to send by USPS and they WILL NOT SHIP BECAUSE THEY HAVE A BATTERY that can’t be removed! Also, I went to UPS to see if I could return and it would cost $73 from Texas! The company tried to convince me to donate them and they would refund 30%! I said I wanted all my money back. Isn’t happening. Don’t get scammed! This company does not stand behind their products!

I would give them less than 1 star if I could. DO NOT buy this product if it's the last one around!! This purchase was a hail mary move. After using a number of costly sophisticated brands thru the years,without much luck & being on the verge of getting an implant, I was desperate enough to try this brand. From the very start it was a flop. It did everything they said it would not; whistling, tinny sound & so on. Having used other brands, I realized immediately that this was a very very basic model hyped up to be a sophisticated answer to your needs. That's when the nightmare began. at least 4-5 email attempts to return their junk & get a refund. At last count, I have spent 45 mins on each of the 4 telephone calls I have made to Nebroo, without getting to talk to a human. It's obvious what the side scam is: no return calls in order to run out the 120 day clock. They then claim it as a sale "to a satisfied customer". I fully expect they will run the clock down & I will never see any sort of a refund! Shame on them! Further to my above comments : Marianne from Nebroo called to set things right. She profusely apologized for the lack of communications. She assured me my full payment would be forthcoming. Further more, as a sign of good will, she said I would not have to return the aids & could donate it to a charity of my choice or to a needy friend. That is a pretty big gesture in my books. Under different circumstances, I'd probably be using the aids

It was the worse investment I have ever made. They are uncomfortable to wear. Poor sound quality. No limiting of loud sounds. Constant feedback squeal. Poor design and over priced. They get you by showing a $99 version. And suck you to think you need to spend $300 for one with all the features The company got back to and agreed that there was a defective hearing aid and agreed to refund my money. With that said I feel it was just an inspection problem.

I’m really enjoying the Hearing Aids. 👍 It was a little awkward to have in my ear. The sound was different. Not bad just different. I was glad to have the Four adjustments. I was able to adjust them according to my environment. 👍I especially like the TV feature. When I was listening with surround sound, it was like being in a theater. 👍 It was a little awkward at first, but figured it out. , your customer service was helpful with that. My previous Hearing Aids were adjusted with Bluetooth on the phone. I also liked how long they would last without recharging. 👍 That was a great benefit to me. My previous Hearing Aids were $6000. The only difference in the feature was Bluetooth. The charge didn’t last very long and it was awkward having them over my ears. I found I was able to hear better in a group. 👍I use the Restrant adjustment. I found that I could hear better one on one and I was so glad to be able to hear when I was in a car group sitting in the back I could hear everybody’s conversation.👍 I have recommended these Hearing Aids to several people.

The right side doesn’t hold a charge and sometimes doesn’t charge at all. Have sent numerous emails and had a long wait time for responses. Emailed them last night and actually had a response this morning. I just want a refund at this point and I don’t want to return them on my own dime. Praying they’ll refund my money without returning them cause why would they want them back if charger or aid isn’t working. This is my boyfriend Louis’s review. Update 6/8/26 Still no response on refund. Sent phone number and they already have email.

I ordered the Nebroo on May1,2026. They stated they were shipped May5, 2026. Today is May 24th and I still have nothing to go by. I have emailed them twice and only get a ticket number which means nothing to me. I'm afraid I'm being scammed. You can't trust no one online today. They are almost all scams. How sad. They never sent a tracking number. They will not reply to emails. They took my money from PayPal immediately but after that they are done with you. There advertisements are nothing but lies. They actually do not exist. Fake company. Stay away if you don't want to lose your money Well to my surprise today is May27th and I received my Nebroo hearing aids. Maybe I should have been more patient. I just thought worh ordering hearing aids they would get them out to a person immediately since they know you are having difficulty hearing. But boy were they slow. Well at least I did get them and they weren't a scam after all.

I was charged to my credit card for a hearing aide that I never authorized for purchase. I reported the error to them and got an email that they would call me within 12/24 hours. I did not get a call and they did nothing and I received a shipping tracking number and have not received the hearing aides. If I get them and return they do not take off the shipping cost and make the customer pay shipping to return. This is a scam company taking advantage of the public to steal money from them.