NebrooReviews of nebroo.com

Response from NebrooJun 3, 2026

Thank you for sharing your feedback. We're sorry to hear that you have not yet received your order and that you've had difficulty reaching our support team. We understand how concerning it can be when a shipment appears delayed and you're unable to get the information you're looking for. We've recently experienced issues with some of our communication channels, which may have affected our response times, and we sincerely apologize for the frustration this has caused. We would like the opportunity to review your order and provide an update. Please provide us with your phone number and email address, and one of our team members will contact you directly to assist. Thank you for bringing this to our attention.

Response from NebrooJun 3, 2026

Thank you so much for sharing your experience, Myron! We're delighted to hear that your Nebroo hearing aids are helping you enjoy conversations more clearly and that you're no longer struggling with background noise or asking people to repeat themselves. It's especially wonderful to hear that you were able to comfortably enjoy a live performance and easily adjust the settings to suit the environment. Feedback like yours means the world to our team because our goal is to help people reconnect with the sounds and moments that matter most. Thank you for choosing Nebroo and for allowing us to be part of your hearing journey. We truly appreciate your support!

Response from NebrooJun 3, 2026

Thank you for taking the time to share your experience. We're sorry to hear that your experience with both our products and customer support has been frustrating. We understand your concerns regarding the purchasing process, communication delays, and the difficulty you've experienced trying to reach our team. We've recently been experiencing issues with some of our communication channels, which may have contributed to longer response times than expected, and we sincerely apologize for the inconvenience. We would appreciate the opportunity to review your situation and assist further. Please provide us with your phone number and email address, and one of our team members will contact you directly to discuss your concerns and help find a resolution. Thank you for bringing this to our attention.

Response from NebrooJun 3, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the shipping delay, difficulty reaching customer support, and concerns about the resolution process. We've recently experienced issues with some of our communication channels, which may have contributed to longer wait times and delayed follow-ups, and we sincerely apologize for that experience. We would like the opportunity to review your case and verify the status of your concerns. Please provide us with your phone number and email address, and one of our team members will reach out to you directly to assist. We appreciate you bringing this to our attention and hope to have the opportunity to help.

Response from NebrooJun 3, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience has been frustrating. We understand how disappointing it can be when the hearing aids do not sound as expected and when multiple attempts to reach support result in long wait times, dropped calls, and missed callbacks. We've recently been experiencing issues with some of our communication channels, which may have contributed to these delays, and we sincerely apologize for the inconvenience. We appreciate your patience and would like the opportunity to follow up on your concerns. Please provide us with your phone number and email address, and one of our team members will reach out to you directly to assist. Thank you for bringing this to our attention.

Response from NebrooJun 3, 2026

Thank you for sharing your experience, David. We're sorry to hear that you encountered an issue with your hearing aid after several months of use, and we understand how frustrating the wait times were when trying to reach our support team. We've recently experienced issues with some of our communication channels, and we're actively working to improve that experience for our customers. That said, we're delighted to hear that Marcus was able to assist you and provide the support you needed. We'll be sure to pass along your kind words to him. It's wonderful to know that he was patient, helpful, and able to help resolve the issue. Thank you for choosing Nebroo and for taking the time to share your feedback. We truly appreciate your support.

Response from NebrooJun 3, 2026

Thank you for your wonderful feedback! We're thrilled to hear that Marcus and his manager exceeded your expectations and provided such a positive experience. Going above and beyond for our customers is what we strive for, and it's incredibly rewarding to know their efforts made a difference. We'll be sure to share your kind words with Marcus and the team. Thank you for choosing Nebroo and for taking the time to recommend us. We truly appreciate your support!

Response from NebrooJun 3, 2026

Thank you for taking the time to share your experience. We're sorry to hear about the Bluetooth connectivity issues you've encountered and the difficulty you experienced when trying to reach our support team. We understand how frustrating it can be when a new device doesn't perform as expected, especially after multiple attempts to get assistance. We've recently experienced issues with some of our communication channels, which may have contributed to the longer wait times and delays in responding. We sincerely apologize for that experience. We're glad to hear that a member of our team was able to follow up and arrange a replacement unit. We hope the new device resolves the Bluetooth connectivity concerns and provides the experience you were expecting. Thank you for your patience and for giving us the opportunity to assist.