NavToolReviews of navtool.com

Basically I was thinking that I want to get CarPlay for my car couldn’t find solution. When I found this I thought it was too good to be true so I said I’m not going to buy it. Then I went to Best Buy to put in a whole new rate in my car would like built-in CarPlay and all the other bells and whistle‘s. Best Buy representative told me it’s impossible to do because my car cannot get aftermarket radio. But to my surprise I was recommended to get this into my car. I’ve ordered CarPlay from NavTool got it within couple of days. Brought it to Best Buy they installed it within couple hours and now I have wireless CarPlay in my car that works truly amazing . That’s by representative also explained to me that my car was due to the fact of CarPlay is only inside of my iPhone. So basically doesn’t matter whether you change the radio factory CarPlay or navtool it’s all the same thing. So far I’ve been using it for over a month every time I start the car my phone is in my pocket my CarPlay on my screen I don’t even take it out of my pocket anymore. Highly recommended product because my car dashboard stayed the same I control it from my touchscreen it’s basically makes me feel like I got a brand new car.

Navtool 6.0 with wireless CarPlay for my Acura TLX 2016 is what I got and used for the past 45. Product was easy to order paid with a credit card and received it couple of days later. Very nice packaging for the product you can write a waste of the product is made in the USA and the box reflects with a big American flag. There is a QR code on the interface that you can scan to get direct access to support which was tremendous help especially apparently they are open late hours because I was doing this upgrade after I got home from work. Installation is extremely simple you just got a match the plugs in the back of the radio which is nothing complicated especially if you do puzzles all day long with your kids lol. Some of the pleasant surprises that I Enjoyed compared to the other products that I have seen online is that I was on the impression that he will need to install an external microphone but you actually don’t there is no microphone and the kids and it’s uses vehicles built in microphone. The other thing that was really neat is that I did not have to connect anything to my AUX port in the car, Everything else I have seen online required that connection but this is already done for you in the back of the radio as I was explained by the tech support department. Wireless CarPlay is very nice because I get into my car and I have the phone in my jacket pocket I don’t even have to take it out. Another interesting setting that I found extremely extremely amazing is automatic apple CarPlay mode. And the biggest surprise of all was that I was able to use my steering wheel controls for music and phone calls which after doing lots of research left me an impression that it’s not possible to do. So basically CarPlay is controlled just like I would do it in any other car that I have seen with factory CarPlay

Navtool where is my commission? Just kidding thank you for a great product. I was previously using a competitor product that was not working since day one. They replaced it and it was still not working. But I really wanted CarPlay and I got navtool 6.0. Long story short it works without any problems or glitches. You can clearly tell that the product is made specifically for the car. I drive a Cadillac Escalade 2015 that did not have Apple CarPlay in that year, the competitor unit That I had installed was kind of by guess Universal. This one you can see specifically made for the car. The product was truly plug and play I like the competitor product that I had previously in the car with NavTool I did not have to run anything to auxiliary jack the audio was pre-wired., Microphone no longer required to be external like the competitors product that I had installed before. I’m glad that I purchased NavTool and I am glad that the product is really made specifically for the car and not something that I have to hack into the car. The previous module that I purchased, Not only that I had to connect to products together to make it work and then run wires all over the car and install microphones etc. it was a true nightmare. This was all in one product plug and play into the car and that’s it it’s just really makes me smile as I’m writing this review. I highly recommend the product it’s amazing and nothing like it exists as far as I can tell, all the other companies that I contacted they all required two or three modules connected in the car instead of one like NavTool offers, they all required to install external microphone with NavTool I can use car microphone, they all required to run a Wire to AUX with NavTool I don’t have to do that

Just received navtool 6.0 with wireless Apple CarPlay and it’s amazing. First of all I was a little bit skeptical prior to purchase reading some of the reviews online but then I realized during my process exactly why everybody is complaining. This is very simple don’t expect it to install it in one minute just like a professional. It takes time to understand the product. Basically what I thought that it didn’t work I contacted them and ask them a question that would give me an answer and then Even tell me where to look in the manual. Basically all the answers were in front of me from the get-go but I didn’t read the manual I just quickly skim through it. So this ia actually amazing product, it has digital audio from what I can understand and the audio plays super clear super loud. In my Acura MDX I am able to use my factory microphone I didn’t have to install any external microphones. I am able to answer the calls and call up Siri and control my music all through the steering wheel this is pretty amazing because my friend purchased a competitor product and he does not have this feature and the audio is much lower. Delivery was lightning fast I ordered on Monday and got it on Wednesday, FedEx express and I didn’t pay pay for it. Product is made in the USA and that’s super amazing on top of that you can see the quality because I see my friends product that he bought from another company that is made in China I believe and it has me asking questions. I’m riding the review after I’ve been using this product for approximately month and a half and the in reality it works 100% as advertised. There was one glitch but iOS 15.2.1 that was released yesterday fixed it so it wasn’t on their side if you read iOS 15.2.1 updates you will see It’s fixed the issues that CarPlay had inside the iPhone, so I recommend updating your iPhone to a minimum iOS 15.2.1 Thank you NavTool for a great product

I had bought a carplay module as a christmas gift on 12/3 They finally shipped out the product on 12/9 I received the product on 12/14 Their website says they have a 14-day return window. Don't listen to it, they have no return window. Will not accept a return, in fact, there literally isn't an option when I attempted to fill out a form just to return it. Oh, did you catch that? To return an item, you have to fill out a form on their horribly designed website, which hides it well. After the form, I presume it goes to someone else to check the form before just issuing the return? Such a bs way to waste time to then deny even more returns. If you have already purchased one and are coming here to see if the experience is the same, I am sorry. If you have not already purchased from them, do not. Find something else. Do not buy unless you are 10000% sure you will use the item. Absolutely TERRIBLE customer service experience, will not accept returns. Product might work, didn't get that far. After looking through the other reviews, fearing others may have experienced the same as me. I can't begin to understand how childish the owner or whoever their customer service rep is. ANY negative reviews? just refuse they bought a product from you. This is not how you build a business. Do not buy. It is not worth any hassle you WILL experience. I don't know what more to say than just don’t. edit. Forgot to mention the "customer service rep" I spoke to threatened to turn me into the IRS?? I just... yeah.... don’t....

The navtool initially didn’t work after installation so I called tech support and the representative was patient and explained where so had gone wrong. I made the corrections and the navtool started to work but there were 2 issues not working properly. The tech rep was patient and worked with me to solve these problems completely, even going so far as to update the software of the car model for the unit to work correctly. The unit is now working perfectly and it’s all because of the patience and diligence of the tech rep to get the job done and make sure the customer had a fully working system.

Buyer beware! THESE GUYS ARE TRASH, TOOK ME MONTHS TO DISPUTE MY CREDIT CARD CHARGES BUT MY DISPUTE WAS UPHELD. THEY WILL HARASS YOU NON STOP. WOULD BE MUCH EASIER TO TAKE CARE OF THEIR CUSTOMERS BUT IT'S THEIR BUSINESS MODEL TO NOT CARE FOR CUSTOMERS. HAVE A GOOD DAY, NOW YOU GUYS KNOW WHY ALL YOUR GOOD PEOPLE LEFT TO FORM A BETTER RIVAL COMPANY WITH GOOD CUSTOMER SERVICE bought an apple carplay module for my daughters Acura, purchase was smooth and received product but hadn't opened yet and then they sent an email about the new wireless module available. Tried to call company to return the one I just bought and purchase the new one but their phone was having issues (after reading reviews going back 2 years they act like they are having phone problems to end the call) started a chat on their website and set up return. they sent a text about my phone call and I purchased the new one with the promise it would ship following week that was 10/30/2021. Sent original module back in and on 11-17-2021 I hadn't received refund or new unit. Checked the tracking for return and it was received by them on 11-9-2021....attempted to call during business hours but no one answered, received a text again asking if they could help explained that I was looking for my refund and the new product I had purchased....they told me I had done the return improperly and wouldn't refund my money (this is also a common theme in other reviews) Felt shady so I checked the BBB website and saw the F-rating and lots of complaints about the same thing and the product not working and their attempts to delay past return period, so now I'm concerned and want to just cancel both orders (both are still in their posession) now they accuse me of wanting to sue a billion dollar company for millions? I try to explain that I just want my money back but they say they will not cancel my pending order and refund my money....next they ask me to notarize my text messages with them? we keep texting and finally they agree to refund my money, ship the products and then turn me over to collections. I'm good with that, just want my $1100.00 they promised to refund Like other reviews, they are claiming I am not a customer, below is my order information from them....this is 1 order, I'm happy to post the other as well as my credit card charges. I wonder why everyone posts the same problems and they deny their customers? If they would attempt to make their customers happy they wouldn’t have to worry about all the terrible reviews around the web Navtool will not quit trying to get this truthful review removed. I have sent the proof of both orders to Trustpilot and the "verified" will appear soon at the top of this review. TAKE CARE OF THE PEOPLE THAT SUPPORT YOU AND YOU WON'T HAVE THIS PROBLEM NavTool OEM Integration Fri, Nov 5, 10:09 AM to me Order Confirmation Thank you for your order, KEVIN ******* Your order number is: ******** Date of order: 11/5/2021 11:09 AM Shipping Method: Free Ground Shipping via UPS / FedEX Payment Method: Payment Not Required

If you read other feedback forums you will find much more complaints than on trustpilot. Unfortunately, I just looked at the NT homepage and thought these very positive postings would be enough recommendation to buy there. Big mistake ! Incl. shipping, customs clearance to Germany this is 375 USD out of the window for a device for the bin. Before you buy read the Terms and Conditions for returns first ! If you read the refund policies it is obvious why you have no chance of getting a refund the moment you have accepted the package and opened it, particularly if the price is reduced as many items on this webpage are. I bought a gmbox VIM from Navtool for a Cadillac STS 2007 that arrived with an opened package (inside the shipping box e.g. not opened by customs or so) and looked totally different from what they showed on their webpage. The picture on the Website showed 2 video connectors, the one I got had none. I sent the picture and contacted the helpdesk and was told that the model had changed and that this was what I had ordered ! Worst of all it doesnt work at all. Black screen. No wiring diagram to check the connectors.No manual. NT told me it is plug and play. Doesnt need a manual. The confirmed that the model is right for my application and I had installed the right software, but refuses to take back the device. The connectors fit ok so it must be the electronics that are at fault. When I contacted the helpdesk they droped the phone on me when I described the problem (I'm a native English speaker and calmly explained what the problem is) When I contacted the chat the lady posted "tech support is busy, please wait" which I did, after some time I asked if I had been forgotten and the lady went "absent" Navtool does not accept paypal and is not on Ebay. Guess why. I wonder how they seem to keep getting away with this kind of behaviour. Addendum dd. Nov 16th Because they are not able to provide adequate counter arguments they published my personal data and address which is against Trustpilot rules. Addendum dd. Nov 22nd My personal data was removed from this site. Thank you, Trustpilot. Claiming I did not buy from the "real NavTool.com" is such a nonsense. I provided proof of purchase to Trustpilot. And I will not waste further time and money on Navtool. End of communication.